Luna Support: The AI Support Bot
Why Do You Need Luna Support?
Travel customers expect immediate answers, whether they are researching a trip, managing a booking or travelling abroad. Traditional support models often struggle with high enquiry volumes, peak-season demand and out-of-hours requests.
Luna Support ensures your business is always available. By providing instant, intelligent responses to common questions, it reduces wait times and prevents lost bookings caused by delayed replies. Customers receive consistent, reliable support at every stage of their journey, while your team can focus on more complex or high-value interactions.
What Are The Key Features?
Luna Support combines intelligent automation with travel-specific knowledge to deliver fast, reliable customer assistance around the clock. Its features are designed to resolve enquiries efficiently, support bookings seamlessly, and escalate to human agents when needed—ensuring a consistently high-quality support experience.
24/7 Automated Customer Support
Instantly respond to enquiries at any time, across time zones and peak travel periods.
Travel-Specific Knowledge
Trained on travel-related content, including bookings, policies, destinations and frequently asked questions.
Booking & Enquiry Assistance
Help customers check booking details, understand options and complete enquiries with ease.
Smart Escalation to Human Agents
Seamlessly hand over complex or sensitive queries to your support team when needed.
Multichannel Support
Deploy Luna Support across your website, booking pages and customer portals.
Continuous Learning & Insights
Improve responses over time with AI-driven learning and gain insight into customer needs and behaviour.
How Does This Help My Travel Business?
Luna Support allows travel businesses to scale customer service without increasing operational costs. By automating routine enquiries, it improves response times, reduces support workloads, and enhances customer satisfaction.
For your business, this delivers:
- Lower customer support costs
- Faster response times and improved service consistency
- Reduced pressure on support and operations teams
- Improved customer confidence and trust
- A modern, AI-driven support experience that strengthens your brand
With Luna Support, TravelGenix helps your travel business deliver reliable, always-on customer service, powered by AI.
Ready to Take Your Travel Business Further?
Unlock the tools, support, and flexibility you need to grow with ease and confidence.
What Our Customers Say
Discover how independent travel agents like you are using TravelGenix to simplify their operations, grow their business, and deliver unforgettable experiences for their clients.
Kevin Coles
We have been working with Travelgenix for over 12 months and our new website booking platform has revolutionised our online sales. I would highly recommend any travel agent or tour operator looking to enhance their online presence to speak with these guys
Lee Evans
Having worked with Travelgenix for the creation and launch of our travel site. I can not express how fantastic the whole experience has been from start to finish. Fantastic knowledge and tech savvy. I couldn't recommend Andy & Darren high enough.
A Alam
Travelgenix did an outstanding job designing my website. They combined creativity, technical skill, and attention to detail to deliver a stunning, user-friendly site that perfectly represents my business. Communication was excellent throughout, and I couldn’t be happier with the result. Highly recommended!
Other Tools in the Luna Suite
Luna Bookings
Your 24/7 virtual concierge that understands traveler intent to provide instant, personalised holiday recommendations. Luna Bookings seamlessly guides customers from the first spark of inspiration directly into your booking flow.
Luna Creator
An intelligent site architect that builds custom pages and writes high-converting copy tailored to your travel niche. Luna Creator handles the heavy lifting of technical SEO and meta-data, ensuring your website is as discoverable as it is beautiful.
Luna Voice
A strategic AI co-pilot that analyses your brand and competitors to build a complete content calendar. Luna Marketing writes and schedules on-brand blogs and social posts, keeping your business visible while you focus on sales.
