CALL CENTRES
Fast tools for agents and AI that takes the routine calls, built for volume
Travelgenix helps travel call centres move faster on every call. Agents search 200 suppliers and quote in one place, Luna handles the routine enquiries, and every booking is tracked from one platform built for volume.
4.9 rating
1,240 reviews
Trusted by 300+
travel businesses
travelgenix.app/contact-centre/queue
Live call queue
Sunlight Travel · Manchester contact centre
Live · 11:47
6
Calls waiting
11
Agents on calls
2:41
Longest wait
82%
Service level · 20s
CALLER
WAITING
MW
Margaret Whitfield
Maldives · 2 adults · 14 Sep 2026
2:41
CD
Callum Doherty
Amend booking TG-48210
2:08
PR
Priya Raman
Webchat · Lapland family break
1:26
NA
Neil Ashworth
Tenerife · price match query
0:57
SL
Sian Lloyd-Price
Callback requested 11:46
0:42
EB
Errol Brathwaite
Cape Town · balance payment
0:19
On calls now
AK
OT
DO
TE
FM
+6
3 available · 0 on break
WHY TRAVELGENIX
Built for call centres
Everything your agents need to handle calls quickly and accurately, at volume.
Faster on every call
Agents search, quote and book in one place, so calls are handled quickly and accurately.
AI takes the routine calls
Luna can answer common enquiries, so your agents spend their time on the calls that need a person.
Inventory in one place
Search 200 suppliers across flights, hotels, transfers and packages without switching systems.
Built for volume
One platform handles high call and booking volumes, so the busy periods stay under control.
WHAT YOU GET
The tools behind your calls
One connected platform built for handling travel calls quickly and at volume.
Fast search and book
Agents search 200 suppliers in one place, with 800+ airlines, 3M+ accommodations and 45K+ attractions, and book without switching screens.
Quick quotes
Build and send professional quotes fast, so customers on the phone get answers quickly.
Luna AI
An AI assistant that can handle routine enquiries and support agents, so your team focuses on the calls that need a person.
Booking management
Track every booking from one place with Travelify, our mid-office, so nothing is lost between calls.
Dynamic packaging
Build a trip from flights, hotels and extras on the call and sell it as one booking, with the price worked out for you.
Bookable website
Let customers self-serve online as well, with a bookable Travelgenix website that takes pressure off the phones.
Call wrap-up
Call ended 11:42 · 8m 12s
HB
Harriet Bellingham
TG-49317 · Santorini · 5 nights from 12 Jun 2026
Booked
Summary for your notes
Drafted by Luna · edit before saving
Harriet rang to confirm the Santorini booking held yesterday: 5 nights at Canaves Oia Suites, 12 to 17 June 2026, two adults, B and B, with return Gatwick flights, £2,340 all in. Sea view and a late check-out requested with the hotel. Deposit of £600 taken by card; balance of £1,740 due 14 April 2026. Anniversary trip, so a note has been added for the resort.
BOOKING VALUE
£2,340
DEPOSIT TAKEN
£600
BALANCE DUE
£1,740 · 14 Apr
DISPOSITION
Booked · new sale
FOLLOW-UP
Awaiting hotel
NEXT ACTION
Call back 20 Feb, 10:00
Your shift · 18 calls, 7 booked, 39% conversion
Save to booking
TWO WAYS IN
Add to your site or start fresh
Keep the website you have or build a new one. Either way you get the booking tools, the supplier network and the platform behind them.
Keep your site
Already have a website?
Add Travelgenix widgets to your current site and turn it into a bookable travel hub, with live search, real-time bookings and over 100 tools to drop in. No rebuild needed.
See widgets
Start fresh
Looking to build a new site?
Launch a full Travelgenix website with AI content management, the booking engine and 200 connected suppliers. Ready to sell from day one.
See websites
GOOD TO KNOW
Call centre questions
Can Travelgenix reduce call handling times?
Yes. Agents search, quote and book in one place, which cuts the time spent switching between systems on a call.
Can AI handle some of our calls?
Luna can answer routine enquiries, so your agents spend their time on the calls that need a person.
What inventory do agents get?
200 suppliers by API, covering flights, hotels, transfers and packages, with 800+ airlines, 3M+ accommodations and 45K+ attractions. Premium suppliers come with no booking fees.
Can it scale for a large call centre?
Yes. The platform is built to handle high call and booking volumes.
Can customers book online too?
Yes. A bookable Travelgenix website lets customers self-serve, taking pressure off the phones.
Does it help with customer satisfaction?
Faster, more accurate calls and quick quotes help customers get what they need sooner.
BUILT FOR TRAVEL
Suppliers connected
Years in travel tech
Travel businesses powered
Focused on travel
Ready to speed up your call centre?
Tell us how you work and we will show you the setup that fits. No pressure, just a proper look at what is possible.