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INSIGHTS

Practical ideas to help your travel business win more bookings

Straight-talking advice on getting found online, turning enquiries into bookings, using AI sensibly and running a tighter operation. Written by the team behind Travelgenix.

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AI in travel: what the sales pitch doesn’t tell you

Start with a clear business reason. Choose AI that helps your customers get useful answers, your team give personal service and your business build stronger relationships.

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A person holding a payment card while using a laptop.

Guides21 October 2026

Travel chargeback evidence: keep booking records ready to review

Connect the payment to the booking, the customer's instructions and the supplier outcome so your team can prepare an accurate dispute response.

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Travellers passing departure boards and English and German signs in an airport terminal.

Guides21 October 2026

Multilingual travel websites: check the whole customer journey

Check a translated travel website from the first page to the customer reply, with language review, mobile tests and a simple launch record.

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Two colleagues discussing information on a laptop at an office desk.

Guides21 October 2026

Training travel staff after a booking system launch

Help advisers complete everyday work in a new booking system. Use realistic practice, clear support routes and a small training record after launch.

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A woman holding car keys beside a parked car on the coast.

Guides20 October 2026

Car hire booking checks: driver details, deposits and collection conditions

Check the driver, payment card and collection arrangements before treating a car hire booking as ready to travel.

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A visitor feeding a giraffe from his hand beside thatched buildings.

Guides20 October 2026

Selling activities online: time slots, tickets and redemption details

Follow an activity booking through to the document, meeting point and instructions the customer needs to use it.

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A woman writing at a desk with a laptop, papers and colourful sticky notes.

Guides20 October 2026

Travel booking documents: keep confirmations, vouchers and amendments consistent

Keep the confirmed booking record and the documents your customer receives in step, especially when suppliers or travellers change the arrangements.

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Two passenger aircraft in an orange sunset sky with their landing gear lowered.

Guides20 October 2026

Flight ticketing deadlines: keep reservations, payment and ticket issue in step

Give each unticketed flight booking a clear deadline, owner and completion check, with payment handled under the rules that apply to your business.

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Travellers standing beneath flight information boards in an airport terminal.

Guides20 October 2026

Airline schedule changes: manage the booking, onward travel and customer response

A practical workflow for handling airline schedule changes, from the first notification to confirmed flights, connected services and current customer documents.

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A traveller pulling a suitcase through an airport walkway towards a taxi pick-up point.

Guides20 October 2026

Selling airport parking and lounges: check the details before adding extras

Practical checks for selling parking and lounge visits that fit the customer's flight, travelling party and booking conditions.

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A woman checking paperwork beside a desktop computer in an office.

Guides19 October 2026

Group travel booking software: keeping rooming lists and traveller changes under control

A rooming list can look finished while a departure still has loose ends. Use clear participant records and change checks to prepare the information your suppliers need.

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Guides19 October 2026

Travel apps for customers: the information travellers need before and during a trip

A traveller needs the right information at the moment they use it. Check documents, supplier actions and access to help before sharing a customer travel app.

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Guides19 October 2026