TRAVELIFY
Your mid-office,
under your control.
The mid-office at the heart of Travelgenix
Manage supplier connections, pricing, enquiries and orders in Travelify. Follow the booking through confirmation and after-sales, with clear handovers to your suppliers, payment provider and connected back office.
4.8 rating
27 Google reviews
Included free
with every plan
travelify · illustrative dashboard
Travelify
TODAY
£4,280
Santorini
R. Patel
Confirmed
Crete villa
J. Lewis
Pending
Lisbon city break
A. Cole
Confirmed
Margin this week
18.4%
Suppliers
Pricing
Bookings
Payments
THE MID-OFFICE PROBLEM
Selling the holiday is the easy part. Running the operation behind it is where the day goes.
Most agencies run on a stack of separate tools. A booking system here, a supplier login there, pricing in a spreadsheet. Travelify pulls that together so the operation runs from one place.
Too many separate systems
Bookings in one tool, suppliers in another, pricing in a spreadsheet. The day gets lost moving between them.
Margins left to guesswork
Hand-applied mark-ups and gross or net confusion mean the sell price is rarely the one you planned.
Enquiries with nowhere to live
Without one place to track them, leads go cold while you are buried in admin elsewhere.
Paperwork between every booking
The gap between a customer search and a finished booking is manual, and that is where the hours go.
WHAT TRAVELIFY DOES
One place for your suppliers, your pricing and every booking.
Travelify brings the operational side of the business together, so you spend less time moving between tools and more time selling. It works alongside your accounting, it does not replace it.
ONE HUB
Suppliers, pricing and bookings, together
Your supplier connections, your direct contracts, your enquiries and your live bookings all sit in one interface. You get full control over every booking and customer detail without jumping between systems.
CONNECTED SUPPLIERS
RateHawk
Live
Hotelbeds
Live
Jet2holidays
Live
Your direct contracts
Live
and the rest of your suppliers, in one list
PRICING RULES
Set rules for the products you sell
Configure pricing rules for your products, then check the resulting sell price against your supplier terms. Confirm the applicable rule, rate basis and customer or agent context during setup.
MARKUP RULE
Percentage
Amount
+18%
applied to every product
Applied
Per passenger
Products
Flights & Accom
Check the resulting sell price
Order manager
Started, pending and confirmed bookings in one database you can search and report on.
Dynamic packaging
Combine flights and accommodation into one priced package with your own rules.
Roles and settings
Staff roles, branded confirmation emails and company settings. Review the access each colleague needs during setup.
Works with your stack
Works with Travelgenix booking widgets. Agree the configuration and connections needed for your website.
THREE STEPS
From a customer search to a finished booking, in one flow
Connect the supplier account, set the pricing rules and follow each order through its status. Supplier failures and later changes need an agreed process.
1
Connect your suppliers
Add supplier-issued credentials, check any fees and test the connection before selling.
2
Set your pricing rules
Decide your mark-ups once, by booking or passenger, on gross or net rates, and Travelify holds them.
3
Manage every booking
Track started, pending and confirmed bookings from one screen, each with its margin in view.
THE FULL TOOLKIT
Everything inside Travelify
The tools behind every booking, from deposit rules to gift vouchers. Most come with every plan, and a badge shows where you need Boost or Ignite.
Deposit rules
Decide how much deposit each booking takes and when the balance is due.
Promotion codes
Create discount codes for your campaigns and let customers apply them when they book.
Built-in CRM
Keep customer records and history alongside every booking.
Branded system emails
Send confirmations and other system emails in your own brand.
Duplicate-free results
Configure accommodation and flight result deduplication for the search experience you want.
Widget management
Manage the widgets on your website from the same place.
Enquiry viewer
See every website enquiry in one list, ready to follow up.
BOOST AND IGNITE
Multi-currency
Show prices and sell in more than one currency.
BOOST AND IGNITE
Extras and add-ons
Add your own extras and add-ons to the holidays you sell.
BOOST AND IGNITE
Deeplink builder
Build links that open a ready-made search, for emails and campaigns.
BOOST AND IGNITE
Gift vouchers
Sell gift vouchers and let customers redeem them against a booking.
IGNITE
Rewards
Reward repeat customers and give them a reason to book again.
IGNITE
Need a back office as well?
Travelify is your mid-office, running your suppliers, pricing and bookings. For your accounts, add the eTrip back office for £80 a month, with no set-up fee on Ignite.
See pricing
What happens after a customer books?
Travelify’s Order Manager brings the order, its individual products and payment records together. Use it to find the booking and decide what needs attention. The distinction between an order record and a supplier action matters most when something changes.
Start with the status and each product
The Order Manager guide documents searches by booking date or travel date, agent, status and reference. An order marked “Confirmed with failure” needs a closer look at the individual products and supplier error. For a flight-and-hotel order, check both elements before telling the traveller the whole trip is confirmed.
Keep a named person responsible for these exceptions. That gives a partly confirmed booking an owner and makes it easier to record the next action.
Changing a status is different from cancelling a booking
The after-sales guide distinguishes changing a displayed status from attempting a cancellation with a supplier. The cancellation action is available for a confirmed item, with terms shown before proceeding. Supplier API support varies and a failed attempt may need direct follow-up.
Record the supplier’s cancellation reference and check the payment position separately. This gives your team evidence of both the travel cancellation and any money still to return.
Keep price changes and payments aligned
Updating an item’s selling price does not change the amount already paid. The guide says additional collections or refunds need to be handled by your accounts team. Updating contact details on an order also leaves the customer’s CRM record unchanged.
For example, if an agreed change alters a holiday’s price, record the revised amount, arrange the payment adjustment and check the confirmation sent to the traveller. Treat this as a suggested working process, with responsibilities agreed for your business.
Test the back-office handover
“Send To Backoffice” can resend updated order information to a connected provider, but the receiving provider may not support updates through its API. Test a new booking and a subsequent change during setup, then record any manual step. See the business integrations guide for the wider handover questions.
Sources reviewed on 20 October 2026: Order Manager, managing orders and order processing. The examples above are suggested checks, not customer results.
BUILT FOR TRAVEL
Suppliers connected
Years in travel tech
Travel businesses powered
Focused on travel
See Travelify in a walkthrough with the team. It is included in the published plans; confirm the supplier connections, back-office service and other extras in your quote.
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