Three Considerations For Online Travel Sites In 2023

January 18, 2023

The opportunities available to digital travel companies, as the travel sector rebounds, are limitless as long as your customer is front and centre of everything you do.

The travel industry breathed a huge sigh of relief as they began bouncing back from the problems of the last couple of years. Bookings are flying in, and there is a palpable sense of excitement as travel companies enjoy the long-awaited rebound in holiday bookings and the resurgence of business travel.


Covid-19 pushed digital transformation forward by between five and seven years, a fact digital travel companies are employing to keep their customers happy, engaged and booking. 


But what do online travel businesses need to keep in mind to keep benefiting from this surge in demand?


How Technology Has Changed The Way Travel Is Booked


Smartphones are everywhere. Globally there are estimated to be over 6.5 billion smartphone subscriptions in 2022, and this is expected to increase to almost 7.7 billion by 2027.


In short, the mobile market for your travel brand will only increase in importance over the coming years. 


Fully responsive websites, which look good on all devices, are essential for digital travel companies to entice customers who want to research and book their holiday on the go. In fact, online travel booking was worth $817 billion in 2020, the largest market share of the $1.2 trillion global travel market.
Though booking via a desktop is still predominant, travellers will often carry out their research and fact-finding via mobile. Optimised for mobile isn’t optional if you want to appeal to Gen Z and millennials.


Using Data To Improve Customer Experience


Online travel companies have access to a deluge of data about their customers, potential customers and browsers. However, it needs to be broken down and analysed for this data to be helpful.


For example, before booking anything, customers tend to search extensively for the type of holiday and destination they are interested in. Using that information, you can tailor the content dynamically to be destination-specific. 


Customers searching for an all-inclusive, 5* holidays in Corfu will be served content about their chosen destination, 5* options on Corfu that are all-inclusive and high-end experiences they can enjoy while on holiday in Corfu.


By using their data and providing them with appropriate content based on what they were searching for, you’ll be seen as a one-stop resource for their holiday plans and as a partner they can trust to book with.


Additionally, this data could also be used to persuade them to join your email list and receive destination-specific ideas for the perfect holiday.
An engaging customer experience will make you stand out from the crowd.


Every business wants to hang on to their customers and sell to them repeatedly. It will increase your profitability, customer lifetime value and increase your customer’s loyalty to your business. 


Using data analytics to understand every aspect of your customer's interaction with you will allow you to personalise the service and support they receive.
As well as ensuring the basics are in place to build trust, excellent data security and customer privacy are essential; look at ways to nurture your existing customers, so your travel company is the only one they think of when it’s time to book their next trip.


By understanding the type of travel experience your customer prefers; adventurous, laid back, off the beaten track etc., you can tailor the content you show that segment of your customer base to give them the ideas they need for their next holiday while ensuring they love the effort you’re putting in to cater to their needs.


The opportunities available to digital travel companies as the travel sector rebounds are limitless as long as your customer is front and centre of everything you do.

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February 19, 2026
This 30-day plan is designed to fit into a busy schedule. We aren't rebuilding the internet here; we are just making sure your travel business is seen and heard in all the right places. Think of this as a "Couch to 5K" for your website. By the end of the month, you’ll have a site that Google recognises and customers trust. Your 30-Day "Get Seen" Calendar Week 1: Setting the Foundations (The "Check-In") Focus: Telling the search engines you are open for business. Day 1: Set up Google Search Console. Submit your sitemap so Google can start "reading" your pages. Day 2: Set up Google Analytics 4. Check that it’s tracking your own visits so you know it's working. Day 3: Claim your Google Business Profile. Fill in every detail—don’t skip the phone number or the bio! Day 4: Upload 5 high-quality travel photos to your Google Business Profile. These are your "shop window" images. Day 5: Review: Look at Search Console. Has Google found any errors? If not, great—you’re officially on the map. Week 2: Solving Problems (The "Scratch the Itch") Focus: Finding out what travellers want and giving it to them. Day 8: Go to AnswerThePublic. Search for your top destination (e.g., "Skiing in France"). Pick the 3 most common questions people ask. Day 9: Write a short, helpful 300-word "Quick Guide" on your site answering one of those questions. Day 10: Use Canva to create a stunning graphic for that guide. Post it on your social media with a link back to your site. Day 11: Answer the second question from your list as a new blog post or "Expert Tip" page. Day 12: Review your Google Business Profile. Has anyone left a review? If so, reply with a friendly "Thank you!" Week 3: Building Buzz (The "Digital Recommendations") Focus: Getting the word out and looking like the expert you are. Day 15: Use Canva to create a "Top 5 Tips" checklist for a specific holiday type you sell. Day 16: Share that checklist on LinkedIn or Facebook. Ask people to tag a friend who needs a holiday. Day 17: Reach out to a local partner (maybe a luggage shop or a local cafe) and ask if they’d share your "Top 5 Tips" link on their page. Day 18: Write your third "Answer" post from your Week 2 research. Day 19: Check Google Analytics. Which of your three posts got the most clicks? This is your "winner"—write more like this! Week 4: Refining & Repeating (The "Consistency Loop") Focus: Checking the data and planning for next month. Day 22: Go back to Google Search Console. See if any new "search terms" have appeared. Are people finding you for things you didn't expect? Day 23: Update your Google Business Profile with a "Weekly Update" post about a current travel trend or a new solution you offer. Day 24: Use Canva to refresh your website’s main banner or "Hero" image. Keep it seasonal! Day 25: Look at Google Analytics. Identify the page where people "drop off" (leave the site). Read through it—is it too technical? Make it simpler and more engaging. Day 26: Plan your next 3 "Answer" topics for next month using AnswerThePublic. The "Golden Rule" for Success Don't try to do this all in one day. 20 minutes a day is far better for your business than a 10-hour sprint once a month. Google loves consistency; it shows them you are a reliable, active solution provider.
February 18, 2026
Building a successful travel website isn’t a "set and forget" project—it’s more like tending a garden. If you water it regularly, it blooms; if you leave it, the weeds take over. Here is your step-by-step guide to using those five essential tools to keep your business growing. 1. Google Search Console: Your Direct Line to Google Purpose: To make sure Google can see your pages and tell you if anything is broken. Step-by-Step: Verify Your Site: Go to Search Console and add your website URL. You’ll need to prove you own it by adding a small bit of code to your site (most website builders have a simple box for this). Submit a Sitemap: This is essentially a "map" of your site that helps Google find every page. Most sites create one automatically at yourwebsite.com/sitemap.xml. Paste that link into the "Sitemaps" section. Check for "Crawl Errors": Once a month, look at the "Indexing" report. If Google says a page can’t be found, it’s like having a broken link in your shop window. Fix it! The Result: You'll see which search terms people are using to find you. Timeline: It takes 1–4 weeks for Google to start showing your data. Ongoing Effort: Check this once a month. As you add new tours or blog posts, check here to ensure Google has "seen" them. 2. Google Analytics 4 (GA4): Your Business X-Ray Purpose: To see where your visitors come from and what they do before they book. Step-by-Step: Set Up a Property: Sign up at Google Analytics. Follow the prompts to create a "Data Stream" for your website. Install the Tag: Copy the "Measurement ID" (it starts with G-) and paste it into your website builder's analytics settings. Watch the "Acquisition" Report: Go to Reports > Acquisition > Traffic acquisition. This tells you if people are coming from Google, Facebook, or clicking links in your emails. The Result: You’ll stop guessing what works. If your Instagram posts aren't bringing visitors, you’ll know. Timeline: Data starts appearing within 24 hours. Ongoing Effort: Review this weekly. Look for which pages people stay on the longest—that’s the content they find most helpful! 3. Google Business Profile: Your Local Megaphone Purpose: To show up on Google Maps and in local search results. Step-by-Step: Claim Your Business: Go to Google Business and search for your company name. If it’s not there, create it. Fill Every Box: Add your phone number, website, and opening hours. Crucial: Add high-quality photos of your tours or your happy team. Verify: Google will usually send a postcard or ask for a quick video to prove you’re real. The Result: You’ll appear when someone nearby searches for "Travel Agent" or "Tour Operator." Timeline: You can show up within days of verification. Ongoing Effort: Post an "Update" (like a mini-blog post) once a week and reply to every single review. Active profiles rank higher! 4. Canva: Your Visual Hook Purpose: To create professional-looking images that stop people from scrolling past your brand. Step-by-Step: Pick a Template: Search Canva for "Travel Instagram" or "Travel Brochure." Customise with Your Photos: Drag and drop your own holiday photos into the template. Use your brand colours so people recognise you. Download and Share: Use the "Share" button to download high-res versions for your site or social media. The Result: Your business looks like a global powerhouse, even if you’re a team of one. Timeline: Instant. You’ll have a professional design in 10 minutes. Ongoing Effort: Use this daily or weekly. Visuals go out of date fast; keep your "shop window" fresh with new, seasonal imagery. 5. AnswerThePublic: Your Content Crystal Ball Purpose: To find out exactly what questions travellers are asking so you can provide the answers. Step-by-Step: Search Your Niche: Go to AnswerThePublic and type in a destination or service, like "Luxury Maldives" or "Walking tours London." Download the Data: It will show you a "wheel" of questions people ask (e.g., "Is the Maldives expensive in May?"). Write the Solution: Pick one of those questions and write a short, helpful article on your website answering it. The Result: You become the "expert" that Google loves to recommend. Timeline: Writing an article takes a few hours; seeing it rank on Google takes 3–6 months. Ongoing Effort: Do this once a month. Search trends change with the seasons (winter sun vs. summer city breaks), so always check what people are curious about now. The Reality Check Digital growth is a marathon, not a sprint. You won't see a flood of bookings overnight, but by using these tools consistently, you are building an "asset" that works for you 24/7.
February 16, 2026
So, you’ve launched your new travel site. It looks fantastic, the imagery is dream-worthy, and you’re ready to send people on the trip of a lifetime. The only problem? It’s a bit quiet. If your website feels like a luxury resort with no guests, don't worry. It’s a common itch for new sites, and we’re going to scratch it. Here is how we get you off the back streets and onto the high street of the internet. Why Is Nobody Seeing My Beautiful Site? (The Itch) The biggest frustration for any travel business is knowing you have the perfect solution for a holidaymaker, but they simply aren't finding you. You're competing with the giants, and Google can sometimes feel like a VIP club where you’re not on the list. The secret isn't "better tech"—it's being helpful. People don't search for "websites," they search for "where is the best place for a quiet half-term break?" or "how do I plan a trek in Peru?" When you start answering those questions, the traffic starts flowing. The Visibility Roadmap: Your 3-Step Plan 1. Talk to the Search Engines Think of Google as a giant filing cabinet. If you haven't told them you exist, they can't file you under "Amazing Travel Expert." You need to "check in" so they know your doors are open. 2. Answer the Questions Travellers Are Asking Instead of just listing prices, tell stories. Write about the "top 5 hidden beaches" or "how to pack for a safari." When you provide the answers, Google rewards you by putting you in front of the people asking. 3. Get Digital Recommendations In the travel world, word of mouth is everything. The digital version is getting other reputable websites to mention yours. It’s like a "thumbs up" that tells search engines you’re a trusted expert. The Traffic Toolkit: How to Drive Visitors Google's Front Page (Organic Search): This is the long game. By regularly adding fresh, helpful advice to your site, you’ll naturally climb the rankings. The "Scroll-Stoppers" (Social Media): Don't just post "Book Now." Post a video of a sunset or a tip on how to skip the queues at the Louvre. Give them a reason to click through to your site. The Local Map: If you have an office or a specific region you cover, appearing on the map is a "quick win" for building trust. Your Travel Tech Stack: Simple Tools for Big Results You don't need to be a coder to use these. They are your eyes and ears on the web.
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