The Travelgenix Business Accelerator Programme - From Enquiry To Paid Booking (Week 9)

Converting Enquiries Into Confirmed Bookings

Your Travelgenix website is built to generate quality enquiries. The win now comes from how quickly and professionally you handle them. Busy travellers choose the advisor who responds first, removes friction and gives confidence. This week is about a clear, repeatable sales flow: fast triage, a structured discovery call, a crisp proposal with simple next steps, and timely follow-up that closes the loop.

Takeaway Tip:

Speed, structure, simplicity. Respond fast, run a consistent call, present a clear proposal, make it effortless to pay.

Your Task for Next Week:

• Set response standards: acknowledge every enquiry within 15 minutes and offer a same-day call.

• Triage quickly: confirm dates, travellers, budget band and any must-haves; book a 15-minute discovery call.

• Use a simple call script: aim, budget, style, constraints, decision maker, timeline. End with clear next steps.

• Send a proposal within 24 hours: three options (good, better, best), what’s included, key assurances, next step to secure.

• Add an expiry and an easy deposit step: one-click to pay a deposit or confirm a call to finalise.

• Follow-up cadence: day 1 check-in, day 3 value add, day 7 last courtesy note. Close the file or schedule a reminder.

• Track it: log every enquiry, stage and outcome so you can improve response times and win rate.

Next week we will refine proposals and follow-up messages, and introduce simple service tiers that increase conversion and average booking value.