Question 1

What is Travelgenix, in plain terms?

Accepted Answer

Travelgenix is travel technology built specifically for travel businesses. It brings everything you sell into one platform: a bookable website or plug-in widgets for the site you already run, a connected network of around 200 suppliers, the Travelify mid office to manage every booking and Luna, your AI travel assistant. Our team has worked in travel for over 20 years, so it is built around the way you actually sell.

Question 2

Is Travelgenix right for a business like mine?

Accepted Answer

Almost certainly. It is built for every kind of travel business, from a solo agent or homeworker to a busy call centre, tour operator, OTA or consortia. The platform adapts around the way you sell, support, package and scale, rather than forcing you into one mould. Book a 20 minute demo and we will show you how it fits your setup.

Question 3

Do I need to be technical or have a developer?

Accepted Answer

No. There is no code and no developer needed, whether you are plugging widgets into your current site or building a brand new one with our drag and drop editor. If you can paste a line of code, you can get going, and our UK team helps you get set up and confident from day one.

Question 4

How do I get started?

Accepted Answer

The first step is a 20 minute demo with our team. It is a real conversation rather than a hard sell: we look at your current website, your supplier workflow and how you sell, then recommend the right plan for you. There is no pressure and no obligation, and you can book it from the site or call us on 01202 934033.

Question 5

How quickly could I be up and running?

Accepted Answer

Quickly. Many travel businesses are live in days rather than weeks or months, because the platform, the supplier connections and the tools are ready to go. The exact timing depends on whether you are adding widgets to your current site or building a new one, and we will give you a realistic timeline on your demo.

Question 6

Am I tied into a long contract?

Accepted Answer

No long contracts. You are not locked into a website you cannot leave either, because you can keep your own site and simply plug our tools in. If you would like the specifics on plans and terms, the team will walk you through them on your demo.

Question 7

How much does Travelgenix cost?

Accepted Answer

Plans start at £159 a month. There are three to choose from: Spark, Boost at £229 a month and Ignite at £299 a month. It is one monthly fee with no surprises, and every plan gives you a live bookable website, real time supplier access and the tools to sell more. Book a 20 minute demo and we will help you pick the one that fits.

Question 8

What is the difference between Spark, Boost and Ignite?

Accepted Answer

Spark is the essentials done brilliantly: a live bookable B2C website and the Travelify mid office. Boost builds on Spark with internal team and call centre tools plus AI SEO and content tools. Ignite is the full platform, adding Luna your AI booking assistant, AI Quick Quotes, B2B and member dashboards and multi-leg dynamic packaging. Book a demo and we will help you pick the tier that fits.

Question 9

Is there a set-up fee?

Accepted Answer

That is your choice. You can pay a set-up fee and get a lower monthly cost on a 12 month term, or pay no set-up fee at all on a 24 month term. Either way it stays one predictable monthly fee. Have a chat with the team and we will help you work out which option suits your cash flow.

Question 10

Can I start small and upgrade as my business grows?

Accepted Answer

Yes. The whole idea is to start with the tools you need and scale the platform as you grow, so you can begin on Spark and move up to Boost or Ignite when you are ready. Independent teams do not pay enterprise prices for features they are not using yet.

Question 11

How many suppliers can I connect on each plan?

Accepted Answer

Every plan connects you to premium beds, flights, transfers and more. Spark includes up to 10 premium suppliers, Boost up to 15 and Ignite up to 20. Many of the premium suppliers come with no booking fees.

Question 12

What comes with every plan, whatever tier I choose?

Accepted Answer

Every plan includes a live bookable website, real time supplier access and the Travelify mid office, plus UK based support, hosting and updates all handled for you. So the essentials that keep you selling and keep your site online are there from day one, on every tier.

Question 13

Do I get Luna and Quick Quote on the cheaper plans?

Accepted Answer

Luna, your AI booking assistant, and AI Quick Quotes both come built into Ignite. Quick Quote is also available as an add-on on Boost. If AI quoting and booking are important to you, book a demo and we will show you how they work.

Question 14

What if my business does not fit one of the three plans?

Accepted Answer

Then we build something around you. For complex integrations, a one-off design or a multi-brand, B2B or membership setup, our team builds a bespoke platform with you from the ground up. There is no obligation, just a conversation about what you need, so talk to the team.

Question 15

I already have a website. Do I have to scrap it and start again?

Accepted Answer

No. If you are happy with your current site, you can keep it and just make it bookable by adding our widgets. There are over 100 plug and play widgets that drop live search, booking, offers and reviews straight into the site you already run, with no rebuild and no developer. If you would rather move to a full Travelgenix website instead, that is the other route, and the team can talk you through which makes more sense for you.

Question 16

What is the difference between a full Travelgenix website and just adding your widgets?

Accepted Answer

A full Travelgenix website is a complete, fully bookable site where every page is a booking engine and your customers browse, build and pay without leaving your site. The widgets are for when you want to keep the website you already have and simply add bookable tools to it. Both are no code and need no developer, so it comes down to whether you want a new site or want to upgrade your current one. Book a quick demo and we can show you both running.

Question 17

Do I need a developer or any coding skills to build and run the site?

Accepted Answer

No. The website is built with a drag and drop editor, so you drop in sections, images, text and buttons and see your changes as you make them. You can swap an offer, add a page or refresh your homepage in minutes, point, click, done, without waiting on a developer. The code is there if you ever want to reach into it, but you can happily ignore it.

Question 18

Will the site and widgets actually look like my brand, or like Travelgenix?

Accepted Answer

They look like you. The whole platform runs under your brand and your customers only ever see you, never anyone else. You set your colours, fonts and styles once and they apply across the whole site, and every widget uses your brand by default too. Because each widget is isolated from your site's own styles, it always looks the way you set it wherever you paste it.

Question 19

How many designs and widgets are there to choose from?

Accepted Answer

Plenty to make the site your own without starting from a blank page. The website platform gives you a library of 150+ travel designs and ready made sections, in styles like beach and islands, ski and alpine, city breaks and luxury villas. For adding to an existing site there are over 100 plug and play widgets covering search, offers, reviews, maps and more. You pick what you need and make it yours.

Question 20

How hard is it to add a widget, and will it show real prices?

Accepted Answer

It is genuinely a copy and paste job. You build the widget in the editor, copy a single line of code and paste it where you want it, and it works straight away with no developer and no rebuild. Every widget pulls real time availability and prices from around 200 suppliers, so what your customer sees is exactly what they can book.

Question 21

Will my site work properly on mobile and get found on Google?

Accepted Answer

Both are built in from the start. Sites are responsive out of the box and built to fly on the phone where most of your customers browse, and you can still fine tune how each page looks on desktop, tablet and mobile. SEO is included from day one, with 200+ destination guides that pull in traffic, and pages are structured to be picked up by AI search too, not just the traditional results.

Question 22

What is Luna Chat and what can it do for my customers?

Accepted Answer

Luna Chat is an AI travel assistant that lives on your website and answers customers the second they ask, day or night and in their own language. It can search real holidays in your booking engine, capture the enquiry as a lead and, when someone needs a person, hand the whole conversation to your team. It is really more of an always on member of staff than a basic chatbot. Book a 20 minute demo to see it answering on a site like yours.

Question 23

What happens to enquiries that come in overnight or at the weekend?

Accepted Answer

Luna answers them straight away, every hour of every day, including weekends, bank holidays and the whole January booking peak. There is no queue and no form, so the answer arrives while the customer is still on the page thinking about it. Anything Luna could not finish is waiting in your agent desk with the full thread attached, so nothing sits unread until Monday.

Question 24

How does Luna know about travel, and will it give my customers wrong information?

Accepted Answer

Luna answers from two places: your own website and questions and answers, and Luna Brain, a maintained knowledge base of over 30,000 verified travel facts covering destinations, airports and transport. Every fact is confirmed against two independent sources before Luna can use it, and your own answers always take priority. When Luna does not know something, it says so and offers a person rather than guessing.

Question 25

Can Luna help customers who do not speak English?

Accepted Answer

Yes. Two way translation is built in, so your customer types in their language while your agent reads and replies in English, and neither side ever sees the other. There is no copy and paste and no plugins to think about. If your business runs in another language entirely, Luna localises around it: the chat, the knowledge and the answers, not just the translation layer.

Question 26

Is Luna going to replace my travel agents?

Accepted Answer

No. Luna is built to support your team, not replace it. It handles the routine questions and the ones that arrive out of hours, then hands over to a person the moment a booking gets complicated or personal, with everything the customer has said already on screen. It also helps your agents reply faster by drafting, rephrasing and summarising, and nothing important happens without a human in control.

Question 27

What does Luna Marketing actually do?

Accepted Answer

Luna Marketing is your AI marketing team for travel. It writes, schedules and publishes your social posts and email campaigns in your own brand voice, and it also looks after reviews and how easily people find you on Google. Every Monday it emails you a full week of content to approve in a single tap, and nothing goes out without your say so.

Question 28

Do I need to be good at marketing or design to use Luna Marketing?

Accepted Answer

Not at all. There are no design tools, ad managers or copywriting to learn; if you can send a text message, you can run Luna Marketing. It learns your tone and your favourite phrases, writes every post in your voice and even tailors each one to the channel it is going on, so you just review and approve.

Question 29

What are AI Quick Quotes and how do they work?

Accepted Answer

Quick Quote turns a search into a professional, branded quote your client can actually book. You can build it by hand, pull it from a tour operator's link or generate it from live search across 200 bookable suppliers, so the prices you quote are real. Because it sits inside your Travelgenix platform, you send the quote and book it in the same place with no re-keying into another system. It comes with the Ignite plan and is available as an add-on on Boost.

Question 30

Which suppliers can I connect through Travelgenix?

Accepted Answer

You connect once and reach the whole network, around 200 suppliers across six countries covering flights, hotels, transfers, car hire and experiences, all with real time rates and instant confirmation. Alongside those you can link package and booking platforms, payment providers, your marketing tools and your back office systems, so everything runs from one platform. Book a demo and we will show you the full network live.

Question 31

What sort of inventory is actually included for each type?

Accepted Answer

You get scheduled and low cost flights with live fares, millions of hotel rooms from the world's biggest bedbanks, airport and resort transfers (private or shared), cars and vans from trusted rental suppliers, plus tours, tickets and attractions to round out the trip. Whatever your customer wants to book, the inventory is already connected in a single platform.

Question 32

Do I have to set up separate contracts and integrations with every supplier?

Accepted Answer

No, and that is really the point. You connect to Travelgenix once and the entire network is yours, with no separate contracts, logins or integrations for each supplier, ready to sell from day one. It saves you juggling dozens of relationships just to get inventory live.

Question 33

Can I keep selling the suppliers I already work with?

Accepted Answer

Yes. Every plan connects you to premium beds, flights, transfers and more, so you can plug into the suppliers you already sell rather than starting from scratch. Book a 20 minute demo and we will walk through the names already live on the platform.

Question 34

Can I load my own direct-contracted rates and sell them alongside the network?

Accepted Answer

Yes, that is exactly what Luna Contracting does. It is your own contract loader for the deals you have done direct (hotels, villas, cars, transfers and flights), which you load once, net or gross, then set your markup and sell right beside the wider supplier network so your customers always see your best available price. Load a rate once and it goes live across your whole business in minutes.

Question 35

Will I be able to see my margin on my own deals?

Accepted Answer

Yes. You load your net rate, set your price and Luna shows your live margin on every property, so you always know exactly what you are making before a deal goes live. Change a rate once and it updates together across your website, widgets, B2B feed, OTA feed and app.

Question 36

Can I take bookings online 24/7, even when the office is closed?

Accepted Answer

Yes. Every Travelgenix website and widget is a live booking engine, pulling real availability and prices from around 200 suppliers so customers can search, build and pay at any hour, with instant confirmation. Whether they book at nine in the morning or ten at night, the trip is confirmed without anyone on your side lifting a finger.

Question 37

Can I sell to the public and to trade agents from the same platform?

Accepted Answer

Yes. You can sell direct to consumers, and on the Ignite plan you can switch on B2B functionality with member dashboards so agents log in and book online themselves. It is one platform behind both, so your suppliers, rates and bookings stay in a single place.

Question 38

How do I keep every booking in one place instead of spread across separate systems?

Accepted Answer

That is what Travelify, our mid office, is for. Your suppliers, your pricing rules and every booking (started, pending and confirmed) sit in one screen you can search and report on, and it works alongside your accounting rather than replacing it. Travelify is included free with every plan, so there is nothing extra to buy.

Question 39

How do my customers actually pay for a booking?

Accepted Answer

You take payments securely through the payment providers you already work with, connected to your platform. The exact options depend on your setup, so it is worth a quick chat with the team to map it to how you take payment today. Book a 20 minute demo and we can walk you through it.

Question 40

Do you add booking fees on top of supplier rates?

Accepted Answer

Many of the premium suppliers on the network come with no booking fees, so you are not losing margin to hidden charges on every sale. You set your own markup on top, as a fixed amount or a percentage, and Travelify keeps your prices in parity across the platform.

Question 41

Is there an app my customers can use once they have booked?

Accepted Answer

Yes. The Luna Travel App is your own branded app, published under your name on the App Store and Google Play, that keeps every booking, itinerary and document in one place from the moment they book to the day they are home. Documents sit in the Holiday Pass, encrypted and available offline, and a post-trip flow nudges the next booking while the memory is still fresh.

Question 42

Is your support team actually based in the UK, and do they understand travel?

Accepted Answer

Yes. Every plan comes with UK based support from people who have worked in travel for over 20 years and know the technology behind it, so you are talking to someone who gets your business rather than reading from a script. No scripts and no being passed around. If you would like to meet them first, book a demo and have a proper conversation.

Question 43

When I need help, will I reach a real person or get stuck with a bot and a ticket queue?

Accepted Answer

A real person. You can reach the team by phone on 01202 934033 or by email, with no bots and no endless menus. It is the same team who know your account and your site, so you are not explaining yourself from scratch every time.

Question 44

Do I have to sort out hosting, security and software updates myself?

Accepted Answer

No, all of that is handled for you. Every plan includes fast, fully managed hosting built for travel so your site stays quick and always online, with free SSL, automatic backups and enterprise hosting behind the scenes. You get on with selling and we keep the technical side running.

Question 45

I am not very technical. Will you help me get set up and learn how to use it?

Accepted Answer

Yes. Whether it is your first website or your next big step, the team gets you live and feeling confident from day one. There is also a knowledge hub of guides and how-tos, kept current, plus a contact who knows your setup so help always fits where you are.

Question 46

How do you handle data protection and GDPR?

Accepted Answer

Data protection is taken seriously across the platform, and there is a dedicated GDPR page setting out how your data is looked after. Marketing tools such as Luna Marketing also handle unsubscribes and compliance for you in the background. If you have specific questions for your business, the team is happy to talk them through.