BOOKING DOCUMENTS
Booking documents your customers
actually want to open.
Confirmations, booking packs, ATOL certificates, quotes and balance reminders, sent under your name and in your brand. Add the weather for their month, things to do and what’s on while they’re away, and the holiday starts the moment they’ve paid.
Included on every plan
The booking documents, at no extra cost
4.8 rating
27 Google reviews
EVERY DOCUMENT
A document for every moment,
from first enquiry to welcome home.
Your customers hear from you at every step, and every message looks like it came from the same, very organised travel company. Yours.
Booking a call instead? Appointments get their own confirmation, reminder and change emails, each with a calendar invite.
CONFIRMATION EMAILS
One booking, four ways
to confirm it.
Pick a starting style, then make it yours. Every style is built from the same blocks, so you can add, move or remove anything, and the preview in your editor is the email your customer gets.
Real emails from our templates, shown for a sample agency and booking.
CONTENT, READY TO GO
Destination content
that writes itself in.
Turn on the destination blocks and we fill them from our own researched library of countries, cities and resorts. The weather for the month they travel, three things worth doing, what’s on while they’re there and the practical facts they always ask about.
If we hold nothing for a destination, the block simply stays out. Nothing is made up to fill a gap.
Hotel card
Their hotel with its photo, star rating, room and board.
Before you go
The average high for their month, flight time, time zone, plugs, currency and language.
Three things to do
Picked from the destination’s highlights.
On while you are there
An event in the month they travel, when there’s one worth knowing.
About the destination
A few lines on where they’re going, in our words, not a brochure’s.
Add to your trip
Extras they can add, linked straight back to this booking. A search that would start in the past never shows.
Plus blocks for your own words:
Text
Headings
Buttons
Pictures
Dividers
Merge tags for names, references, dates and balances
BOOKING PACK AND ATOL
The booking pack
they print and keep.
The email says what they booked. The A4 pack has everything else, set out the way a good agent would explain it.
Every product, in full
Flight numbers, the seats they chose and their baggage. The hotel’s address and check-in times, transfer vehicles, meeting points and what an airport lounge includes.
Money that adds up
One calculation drives the pack, the email, their booking page and the pay button, so the balance is the same everywhere, vouchers included.
ATOL certificates, done for you
Drawn on the CAA’s own certificate and attached when the booking qualifies. The ATOL details come from the booking itself, so nobody types them in.
Your name and colours
Your agency name across the top and on every page footer, your colours throughout and a corner style from sharp to soft.
BALANCE REMINDERS
Reminders that get
you paid, politely.
Reminders go out for each instalment and the final balance, with a polite chaser if a payment slips. Each one has a single button that opens their booking page with the reference already filled in, ready to pay.
Checked before it’s sent
We look at the booking again just before anything goes out, so nobody is asked for money they’ve already paid and a booking paid in full is never chased.
Our wording or yours
Use the built-in wording or write your own, with merge tags for their name, the amount and the date it’s due.
Cancellations confirmed
When a customer cancels part of a booking from their booking page, they get a confirmation with your reference, the supplier’s and a cancellation reference.
ENQUIRIES AND SIGN-UPS
A warm welcome
before you’ve even replied.
The moment someone sends an enquiry or signs up on your website, they hear back from you. It buys you time to put together something good, and it tells them they’re in safe hands.
Enquiry thank-you
Their reference, a recap of everything they told you and what happens next, in your colours. Use our wording or your own. It comes with our enquiry forms, from Boost.
Welcome email
When someone joins your newsletter, they get a welcome in your words, with a button to your latest offers.
Appointment emails
Book a call through your website and they get a confirmation, reminders and an email for any change, each with a calendar invite and a link to rearrange. On Ignite and Bespoke.
QUOTES
Quotes that look like
the holiday.
Your client can download any Quick Quote as a branded PDF, or have it emailed to them with its own covering email, straight from the quote page.
The hotel, the flights, the lot
Hotel photos, flights, transfers, tours, cruises and car hire, with the total and the price per person.
A section on where they’re going
Add a destination to the quote and it gets its own section: why go, visa notes, the local currency and the average weather for the month they travel.
Only your selling prices
Net, member and cost prices are taken out before the PDF is made, and the terms you upload are added to the end of every quote and sent as their own file too.
From your own address
Once your domain is set up with us, quotes go from your own email address. Until then, every reply still comes straight to you.
BASKET REMINDERS
Coming soon
Ignite and Bespoke
A second chance at
every basket.
When someone builds a holiday on your website and leaves before paying, we send them one friendly reminder after a delay you choose, with a button that searches for the same trip again.
Four styles
Inspire, Postcard, Personal note and Simple, from a picture-led email to a short note from your team.
The weather for the month they picked
Monthly averages from our destination library, and the email says so. Never dressed up as a forecast.
A copy and a round-up for you
You’re copied on every reminder, and a summary of every abandoned basket lands through the working day, ready for a quick call.
YOUR BRAND
Your brand,
not ours.
Every booking email goes out under your agency’s name and replies come straight back to you. Your colours carry through the confirmation, the booking pack, quotes and basket reminders, with your logo on the emails. Same booking, three agencies:
Logo and brand colours
A main colour for headers and buttons, an accent for the details. Quotes take seven colours and three logo sizes.
Your own words, anywhere
Add text, headings, buttons and pictures between any blocks, with merge tags for names, references, dates and balances.
Your contact details
Your phone number and email on your booking emails, and replies go to the inbox you choose.
A layout you arrange
Move the blocks into the order you want, or start from one of the four styles and change what you like.
THE DETAILS
Built so the details are right,
every single time.
The bits nobody notices until they go wrong. Our own automated tests check the first five.
Nothing they booked goes missing
Whatever layout you choose, every product on the booking appears, each in its own section.
No guesswork
A detail the supplier didn’t send is left out, never guessed.
Your reference, not the supplier’s
Your booking reference leads every document. Supplier numbers only appear where they’re labelled as such.
The right day, wherever they are
Check-in dates and flight times are tested in four time zones, so nobody reads the wrong day.
Flights in full
Flight numbers, the airline, baggage included and the seats they chose, on the email and the pack.
Built for real inboxes
Laid out the way Gmail and Outlook expect and readable on a phone. Your editor preview is drawn by the same code that sends the email.
Your booking, SHT121488
Open the pack
Download
Email it to me
Pay balance
ALWAYS TO HAND
Their documents,
on their phone.
Their booking page holds the confirmation, the pack, the ATOL certificate and every supplier document, ready to open, download or email to themselves and up to three others sharing the trip. It’s also where they pay their balance and, where the airline allows it, add passport details.
On Ignite, the Luna Travel app puts the lot on their phone with your name on it, from the day they book to the day they’re home.
QUESTIONS
The things agents
ask us first.
Do the booking documents cost extra?
No. The confirmation email, booking pack, ATOL certificate, balance reminders, cancellation emails and quote PDFs come with every plan. Basket reminders and appointment emails are part of Ignite and Bespoke, and enquiry thank-you emails come with our enquiry forms, from Boost.
We send confirmations from Travelify today. How do we switch?
Can we use our own wording?
Where does the destination content come from?
Is the ATOL certificate automatic?
Can customers find their documents again?
See your own bookings
in all four styles.
Book a demo and we’ll show you one of your real bookings as a Standard, Postcard, Magazine and Itinerary confirmation, with the booking pack that goes with it.
