Luna Travel · early access
Your brand. Their pocket.
The whole trip.
Your customer books. You send one link, or show a QR code at the desk. Their trip appears on their phone under your brand: the countdown, the flights, the documents, the lot. One more tap puts it on their home screen.
Installs in one tap
Tickets and documents, even offline
For Travelgenix customers. On Travelify the trip builds itself from the booking. Talk to your account manager about adding Luna Travel to your plan.
After the booking, the agent goes quiet.
The most excited a customer ever is about a holiday is right after booking it. That is exactly when most agencies disappear until the balance is due. In the customer’s words:
The trip lives in an email attachment
“Confirmations, e-tickets, vouchers, transfer details. Scattered across PDFs in an inbox, searched for at the airport on hotel wifi.”
What terminal? What time? Has the flight changed?
“Every pre-departure question is a phone call or a WhatsApp to the agent. Usually at the weekend.”
The big brands have an app and you don’t
“Their customers get countdowns, live gates and documents on their phone. Ours get less, even when the holiday and the service were better.”
Someone else’s app owns your customer
“When the only good tool is the airline’s app, that is the brand in their pocket all holiday, and the one they remember at rebooking time.”
Reviews go uncollected
“The customer lands home glowing, and nobody asks. Two weeks later the glow is gone.”
The rebooking moment is missed
“The best time to plant the next trip is the week they come home. We have no mechanism for it.”
You send a link. Their trip appears. You are the app until they are home.
01
You send one link
From your portal: a sign-in link and a QR code for the booking, with a preview so you see exactly what they will get. Send it by email or message, print it in the ticket wallet, or show the QR at the desk.
02
Their trip appears, in your brand
They tap the link and land on a full-screen reveal: their name, their destination, their dates, a countdown. One button into the app. No password, nothing to download.
03
You are the app until they are home
One more tap puts it on their home screen with your logo. The countdown, the flights, the documents, your advice and a message line back to you, all holiday long.
Everything inside. Each with its own page.
The traveller app
The cover with a live countdown, home, itinerary, live flight status, documents, maps, six languages and dark mode.
Trip pages
Before you travel, your itinerary in your own words, and a curated map with directions. Your advice, in the app.
Messaging and service
Two-way messages with read receipts, broadcasts, and documents uploaded per booking. Every answer without a phone call.
Your brand
Your name, logo, colours and welcome message, previewed on a live phone while you edit. A share button that markets you.
After the trip
A review ask while the glow is warm, and your own Where next ideas front and centre once they are home.
For groups
Many agencies, each fully branded, run from one place. Members click straight in from Travelgenix Control.
How it works
Booking made, access sent, trip in pocket, home again. The portal tour and what set-up week actually is.
It tells the truth
Verified destination facts with sources and dates. Weather only when two forecasters agree. Nothing invented.
The experience
Everything, from booking to back home
One place for the whole trip. No forwarded emails, no lost vouchers, no wondering what happens next.
All together
Every booking, one tidy trip
Flights, hotel, transfers, tickets and documents, all pulled into a single itinerary your customer can open any time. Tickets and documents are kept for offline.
Flights
Hotels
Transfers
Tickets
9:41
YOUR TRIP
Crete
3–10 Oct · 2 guests
Itinerary
LGW → HER
Fri 3 Oct, 07:15
Blue Bay Resort
All inclusive, sea view
Airport transfer
Private car, meet & greet
Flights tracked live
Home
Trip
Explore
Pass
9:41
Messages
S
Seaside Travel
Sam · replies in the app
S
Morning Sarah. Your transfer is confirmed, the driver will meet you at arrivals with a board.
Read 09:12
Brilliant, thank you. Which terminal are we at Gatwick?
S
South Terminal. It is on your flight page too, with the live status.
Delivered · 09:14
Message Seaside Travel
A tap away
With them the whole way
Message a traveller from your portal and they read and reply in the app, with read receipts back to you. Broadcast one message to many when the airport has a storm. Everything carries your name, not a supplier’s.
Read receipts
Broadcasts
Your name on it
Documents
Tickets and documents, even offline
E-tickets
PDF · 2 passengers
Hotel voucher
Canaves Oia · 7 nights
Transfer voucher
Private car · ref 7741
Travel insurance
Policy LX-90233
Synced from your booking
Home
Trip
Explore
Pass
Everything they need
Tickets and vouchers, always to hand
Every document for the trip in one place, uploaded per booking from your portal. Tickets and documents on their phone, even offline at the airport, and never another request to resend.
Uploaded per booking
Documents offline
Synced from the booking
Know before they go
A guide to where they’re going, built in
Destination facts from Travelgenix’s own verified library, each with its source and last-verified date. Weather shows only when two independent forecasters agree; otherwise a range, or nothing.
Verified facts
Sources and dates
Honest weather
YOUR GUIDE
Santorini
Oia and the caldera
Where to walk, swim and watch the sunset
Where to eat
From harbour tavernas to fine dining
Getting around
Buses, taxis and what to pre-book
Verified · last checked 2 Sep
Home
Trip
Explore
Pass
9:41
Your Brand
Good morning, Sarah
Santorini
12 days to go
Itinerary
Docs
Support
Home
Trip
Explore
Pass
Add to home screen
iPhone and Android
Your name, not ours
An app with your brand on it
Sent as a link and saved to their home screen with your logo. Your colours, your welcome message and your name on every screen, all trip long. Nothing to download.
Built for the way travel agencies actually work.
Five kinds of business, five different post-booking pains. Luna Travel is set up for all of them.
Homeworkers and independent agents
“My service is better than the big brands. My customer experience after booking is a PDF and a WhatsApp.”
Independent high-street agencies
“Customers ask us what terminal, what time, where is the voucher. Every answer is a phone call.”
Multi-branch agencies
“Every branch sends confirmations differently. There is no consistent experience with our name on it.”
Consortia, groups and franchises
“Members keep asking for an app like the big boys have. We cannot build one each.”
Tour operators and specialists
“Our trips are crafted. The way customers experience them before departure is an email attachment.”
Groups and consortia
Many agencies, each fully branded, run from one place. Members click straight in from Travelgenix Control. Talk to your account manager about a group arrangement.
It shows facts it can verify. Or it shows nothing.
The family resemblance with Luna Marketing and Luna Chat: Luna would rather show less than guess.
Trip data comes from the booking
On Travelify the flights, hotels, dates and travellers load from the booking itself. Nothing typed, nothing invented. Off Travelify, your portal’s Trips builder holds the itinerary you enter.
Verified destination facts
Destination content comes from Travelgenix’s own verified library. Every answer carries its source, its confidence and its last-verified date. A missing fact is simply not shown.
Weather two forecasters agree on
Near-term forecasts are cross-checked across two independent providers and shown only where they agree. Otherwise a range, or nothing. Beyond the horizon, labelled climate normals, never a fake forecast.
After the trip
The trip ends. The app doesn’t.
When they land home the app reshuffles. The countdown goes, a review ask and your own next-trip ideas lead. The rebooking moment, with your name on it, on the phone in their pocket.
You can see who is engaged
Your portal shows who has opened the app, how often and when they were last seen. Engagement you can see, not guesswork.
Rebooking built in
Where next? cards you curate, in your branding, shown before the trip and front and centre once they are home. They book with you, not in the app.
Reviews caught while the glow is warm
After the trip the app asks for a review. It lands in your portal with the rating, the words and the trip context.
Questions people ask
Our customers will not download an app. Do they have to?
They do not download anything. They tap a link and the trip is there. Adding it to the home screen is one more tap. No account, no password.
We have not got time to set up every booking. How much work is it?
On Travelify there is nothing to set up. The trip builds itself from the booking. Sending access is one click and a QR code.
We are not on Travelify. Can we still use it?
Your portal’s Trips builder creates the itinerary manually, and everything else works identically.
We already WhatsApp our customers. Why change?
Keep doing it. Luna Travel is where the documents, flights and answers live, so WhatsApp stops being the filing system. Messages in the app carry your brand and read receipts.
What if it shows wrong information?
Trip data comes from the booking itself. Destination facts come from Travelgenix’s verified library with sources and last-verified dates, and weather only shows when two independent forecasters agree. Nothing is generated on the fly.
Will it look like us or like Luna?
Your name, your logo, your colours, your welcome message. Set once in the portal, previewed on a live phone mock-up.
We are a group. Can eighty members each have an app?
One platform, many agencies, each fully branded, centrally administered. Members click straight in from Travelgenix Control.
Our customers are older or not techy. Will they manage?
It is a link that opens a web page. If they can open a link in a message, they can use it. And you can show a QR code at the desk and set it up with them in the shop.
Put your brand in every customer’s pocket.
Contact your account manager to add Luna Travel, or book a demo and we will show you the app running with your branding.
Explore the platform
Everything you need to sell more travel online, in one connected platform.