GUIDES
Plain-English guides to the rules and practicalities of running a travel business in the UK. Every guide lists the official sources it draws on, so you can check the detail for yourself.
11-minute read
ATOL explained
Who needs an ATOL, the types of licence, ATOL Certificates and selling as an agent for an ATOL holder.
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13-minute read
The Package Travel Regulations explained
What counts as a package, who is responsible for what and the changes due on 6 April 2027.
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14-minute read
How to become a homeworking travel agent
How the model works, ATOL, ABTA, packages, tax, data protection and the questions to ask before you join.
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13-minute read
VAT and TOMS for travel businesses
Agent or principal, VAT on commission, the Tour Operators’ Margin Scheme and the mistakes to avoid.
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11-minute read
Taking payments as a travel business
Deposits and balances, the ATOL rules, surcharges and booking fees, Section 75, chargebacks, card security and refunds.
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14-minute read
How to choose travel agency software
What your software has to handle, from package information and ATOL to payments and data protection, plus the questions to ask before you sign.
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15-minute read
How to market a travel agency
Search, Google Business Profile, email, social media, prices, ATOL and ABTA logos, reviews and cookies.
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15-minute read
How to sell group travel
Airline and hotel group terms, ATOL, the package rules, school trips, accessibility and insurance.
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15-minute read
What makes a good travel website
Full prices, a clear booking flow, business details, ATOL and package rules, cookies, accessibility and trust.
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15-minute read
EES, ETIAS and the UK ETA explained
EES, ETIAS and the UK ETA: who each applies to, the key dates and fees and what to tell customers.
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15-minute read
Flight delay and cancellation rights explained
UK261 explained: care, refunds, compensation, how passengers claim, packages and the changes ahead.
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15-minute read
How to sell travel insurance
FCA routes, appointed representatives, selling rules, package travel duties and Insurance Premium Tax.
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15-minute read
Selling accessible travel
Equality Act duties, package rules, free airport assistance, hidden disabilities and official sources.
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Travel trade glossary
Short, plain explanations of the terms you will hear from suppliers, regulators and other agents.