The travel CRM that does the work nobody has time for.
Luna Work reads your inbox, drafts your replies and keeps every customer relationship warm. Built around the household, by the team that already runs technology for hundreds of travel businesses.
Your best customers are drifting away, one silent database at a time.
The booking gets made, the client goes quiet, and eighteen months later they book the same holiday somewhere else. That post-sale drift is the biggest cause of lost commission in the trade. Not because agents don't care, but because nobody has time to work years of history by hand. A generic CRM doesn't fix it. It just gives you another database to ignore.
Three jobs, done before you sit down.
This isn't a chatbot bolted onto a contact list. Luna reads, sorts, drafts and briefs. You stay the travel expert and make the call.
An inbox that sorts itself.
Luna reads every enquiry, chat and email as it lands and sorts it into three lanes: needs you today, can wait this week, nice-to-have. For the urgent ones it has already written the replies, ranked by fit, each with a one-line reason for the tone it chose.
Find the right customers in plain English.
Type what you want the way you'd say it. "Past Greece bookers, no contact in twelve months." Luna turns it into a live segment you can email or turn into an outreach list in a couple of clicks. No filters to build, no query language to learn.
Every customer, understood in one screen.
Open any household and Luna has already written the brief. Who they are, what's changed since you last looked, what they're likely to book next and why. The family tree with ages and allergies, the full trip history, three predictions worth acting on. It reads like a colleague who has known them for years handing you the file.
Built around the household, not the contact.
Families and couples travel together, so Luna Work treats Sarah, James and their two boys as one relationship. One lifetime value, one family tree, one story. A generic CRM would scatter them across four unconnected records and miss the allergy on the youngest, the anniversary in October and the fact that they always book together. Travel doesn't happen one contact at a time, and neither does Luna.
Compliance that watches itself.
ATOL, GDPR consent, marketing opt-in and passport validity are tracked on every record and checked automatically. Luna flags the passport that won't have six months on it by departure before it becomes a problem, so you stay audit-ready without the spreadsheet.
Live at launch, with more landing every week.
The inbox, the plain-English segments and the customer intelligence are ready today. These are next, and early clients help shape them.
Inbox, segments & Customer 360
AI triage, ranked drafts, plain-English segments and the full customer brief.
Trips pipeline
A six-stage board from enquiry to returned, with a "likely to close this week" call on every card.
Auto-pilot journeys
Rules that fire on their own: pre-departure check-ins, welcome-home notes, passport and quiet-customer nudges.
Reports & Ask Luna
Revenue by destination, pipeline by stage, cohort retention, and a natural-language layer across the whole workspace.
The company that already knows travel technology.
Luna Work isn't a startup guessing at the trade. Travelgenix already runs websites, booking tools and the Luna AI suite for around 300 travel businesses across six countries, from start-up agents to established operators. Now that same AI is pointed at your customer relationships.
Made for how travel businesses actually run.
Travel agents & homeworkers
Keep every client warm without living in your inbox. Luna does the follow-up while you sell the trip.
Tour operators
See the whole pipeline and every household in one place, from first enquiry to the trip that's travelling right now.
OTAs & consortia
Give every member the same customer intelligence, with compliance and segmentation built for scale.
See Luna Work in action.
Book a walkthrough and we'll show you how Luna Work triages an inbox, drafts the replies and turns a quiet database into your next bookings. Early access is open to Travelgenix clients first.
Luna Work is the travel-native CRM from Travelgenix, part of Agendas Group. The inbox, smart segmentation and Customer 360 are live now. The trips pipeline, auto-pilot journeys and reporting are rolling out over the coming weeks. Luna drafts, you decide. Nothing sends without you.
Explore the platform
Everything you need to sell more travel online, in one connected platform.