Luna Chat
LIVE
Your website is open all night. Now someone is answering.
Luna Chat answers your website visitors like your best agent would, at two in the morning, from knowledge you approved. Then it turns the conversation into a live search on your own booking engine, and hands the ones worth a human to your team.
For Travelgenix customers. Bookable search runs on your own Travelify booking engine. Included on Ignite, £40 a month on Spark, £30 on Boost.
coastandcotravel.co.uk
Coast & Co Travel
Your next escape, sorted
Ask us anything, any time. We’ll find your perfect trip.
Luna
Travel assistant, online now
EN
FR
DE
ES
Somewhere hot in October with a toddler, under £700pp?
The Algarve is perfect in October: warm, short flight and easy with a little one. From Manchester, 2 adults and a 2 year old, here is what is live right now.
Albufeira · 7 nts
B&B, flights included
£649
Search on your site
Vilamoura · 7 nts
Half board, flights included
£689
Show me all Algarve dates
Ask Luna anything…
THE SHORT VERSION
Eight jobs, one assistant.
Most chat tools do one thing. Luna covers the whole front desk, from the first question at midnight to the handover to your agent on Monday morning.
How it answers
A real conversation, not a decision tree. It works out dates, party and budget as you talk, keeps a trip brief, and replies in the visitor’s language.
Your knowledge
It answers from facts you approved, tracks which ones earn their keep, and lists the questions it could not answer well.
Trust and safety
Facts re-checked against their source on a schedule. Official Foreign Office status, never its own opinion. Never names a competitor.
Speaks their language
Detects the visitor’s language and follows it, switching if they switch, without ever mentioning that it is translating.
Bookable search
Turns the conversation into a live search on your own booking engine with dates, airport and party already filled in.
Your team
When they want a person they get one, mid sentence, with the whole thread and a trip brief already in front of your agent.
Luna Copilot
Three suggested replies, rephrase, summarise and translate, plus a check that stops a rude reply going out.
Channels and groups
Website chat today, WhatsApp in the same inbox coming soon, and many websites under one login for groups.
It answers. It searches. It hands over.
Three things, in that order, and the customer never starts again.
01
It answers
A visitor asks for somewhere hot in October with a toddler. Luna asks the two things it needs, answers from the knowledge you approved, and keeps a trip brief so it never asks twice.
02
It searches
It builds a live search on your own booking engine with the destination, dates, airport and party already filled in. Packages, flights, accommodation or dynamic packaging.
03
It hands over
When they want a person, or there is a booking reference or a complaint, your agent picks it up mid conversation with the whole thread and the trip brief in front of them.
Overnight
Luna is answering
22:41
Is the Rhodes hotel adults only?
Answered
23:17
Can we add transfers to a booking?
Answered
01:52
Do you do late deals in May?
Lead captured
06:08
Which airport is closest to Kalkan?
Answered
Four conversations handled between closing and opening.
THE HOURS YOU CANNOT STAFF
Your best enquiries arrive after you have gone home.
Most holiday research happens in the evening and at weekends. An enquiry form sends an email that gets answered the next working day, by which time the customer has asked three other agencies.
Every hour of every day, including weekends, bank holidays and the whole January booking peak.
No queue and no form. The answer arrives while the customer is still on the page thinking about it.
Nothing waits for Monday. Whatever Luna could not finish is sitting in your agent desk with the full thread attached.
One conversation at a time is not the limit. Luna handles as many as arrive, at once, without any of them feeling rushed.
IT KNOWS YOUR BUSINESS
Trained on you, not the whole internet.
Luna reads your website, your specialisms and your own questions and answers, then speaks for your agency. Your opening hours, your favourite resorts, the suppliers you love. When a customer asks, the answer sounds like it came from your team, because it did.
Luna readiness
yourtravel.co.uk · last scan 2 hours ago
Re-scans weekly
6
of 8
checks complete
WEIGHTED COVERAGE
80%
Eight checks, weighted by how much each one helps your customers get a real answer.
CHECKS
WEIGHT
STATUS
Homepage
Read in full 2 hours ago
3 pts
Scanned
Cruise specialists
Your specialism, read in full
2 pts
Scanned
Your own questions and answers
24 answers, always take priority
5 pts
Live
Show 3 more completed checks
Add next
Worth 4 points
Opening hours
+2 pts
So Luna can say when your team is back at their desks.
Deposits and balances
+2 pts
What you take up front and when the rest is due.
Add both
Next re-scan Monday at 06:00
16 of 20 points
Scans your site and turns each page into knowledge Luna can use.
A readiness score shows you exactly what to add next, across eight weighted checks.
Your own questions and answers, written by you, always take priority.
Re-scans on a schedule, so Luna stays current as your site changes.
Luna Brain
Knowledge base
Destination library
FACT RECORD
TRF-04127
Updated 21 July 2026
Faro Airport (FAO) to Vale do Lobo
Private transfer, 25 minutes by road
DISTANCE
22 km
MODE
Road, private car
REGION
Algarve, Portugal
Re-verified against the cited source
Source, confirmed
Airport operator transfer guide
Last re-check, confirmed
Re-read on schedule. No change.
Verified
Cleared for use in answers
Next check 25 July 2026
TRAVEL KNOWLEDGE, RE-CHECKED
It knows your business. It also knows travel.
Reading your website teaches Luna about you. The Travelgenix destination library teaches it about travel. It is a maintained library of destinations, airports and transport, and every fact in it cites its source and is re-checked against that source on a schedule. So when a customer asks which airport is closest, how long the transfer really takes or what a resort is like in October, the answer holds up.
A maintained library of destinations, airports and transport, kept by Travelgenix rather than researched live.
Every fact cites its source and is re-checked against that source on a schedule.
Maintained by Travelgenix, so the answers stay current without anyone touching your website.
Foreign Office advice refreshed on a schedule and shown as the official card, never as Luna’s own opinion.
When it doesn’t know, it says so and offers a person. Luna would rather hand over than guess.
TWO-WAY TRANSLATION, BUILT IN
One conversation. Two languages.
Your customer types in their language. Your agent reads and replies in English. Each side only ever sees their own. No copy and paste, no plugins, no thinking about it. And if your business runs in another language entirely, Luna localises with it. The chat, the knowledge and the answers, not just the translation layer.
Live translation
Spanish
French
German
Replay
What your customer sees
Español
Hola, ¿tenéis algo en Tenerife la última semana de octubre? Somos dos adultos.
22:41
Sí, dos opciones en media pensión esa semana. ¿Necesitáis también los traslados?
Rachel · 22:42
Sí, los traslados también. ¿Cuánto se tarda del aeropuerto a Costa Adeje?
22:44
Unos 75 minutos desde Tenerife Sur. Os envío las dos opciones esta tarde.
Rachel · 22:45
Escribe un mensaje
What your agent sees
English
Hi, do you have anything in Tenerife for the last week of October? Two adults.
Elena · translated from Spanish · 10:41 pm
Yes, two half board options that week. Do you need transfers as well?
Sent in Spanish · 10:42 pm
Yes, transfers too. How long does it take from the airport to Costa Adeje?
Elena · translated from Spanish · 10:44 pm
About 75 minutes from Tenerife South. I will send both options over this afternoon.
Sent in Spanish · 10:45 pm
Type your reply in English
Sends in Spanish
Translated both ways, automatically, as it is sent
No copy and paste, no plugins
Every message translated both ways, automatically, as it is sent.
Your agent never switches tools. They read English, they type English and the customer never knows.
The whole product localises, so an agency operating outside the UK gets Luna in its own language, not a translated wrapper.
Selling into a new country stops being a hiring decision and starts being a setting.
ONE OF THE THINGS IT DOES
Luna doesn’t just chat. It books.
Most chatbots wave goodbye the moment a customer is ready to buy. Luna reads what they actually asked for, then builds a real search straight into your booking engine. Same prices, same suppliers, same checkout. The customer never leaves the conversation.
WHAT THE CUSTOMER TYPED
Two of us fancy Crete for a week in May, ideally four star and half board.
THE SEARCH LUNA BUILT
DESTINATION
Crete
DATES
12 to 19 May
PARTY SIZE
2 adults
STAR RATING
4 star and up
BOARD BASIS
Half board
Building your search
2 of 9 results in
yourtravelsite.co.uk/search
Live results
Athina Palace, Hersonissos
4 star · Half board · 7 nights
£749
per person
Blue Bay Resort, Agia Pelagia
4 star · Half board · 7 nights
£812
per person
See all 9 results
Runs in your booking engine, on your site. Your prices, your suppliers, your checkout.
Understands destination, dates, party and budget from plain conversation.
Applies star rating and board basis filters when they’re mentioned.
Sends them to your live results, ready to book, on your own site.
Built for the way travel agencies actually work.
Five kinds of business, five different pains. Luna Chat is set up for all of them.
Homeworkers and independent agents
“People message me at eleven at night. By morning they have booked somewhere else.”
Independent high-street agencies
“The website gets visitors. We have no idea who they are or what they wanted.”
Multi-branch agencies
“Every branch answers differently. Nobody sees the enquiries that never became a phone call.”
Consortia, groups and franchises
“We cannot staff live chat for 80 members. They all need it.”
Tour operators and specialists
“Our whole value is that we know the destination. A generic bot makes us look like everyone else.”
Groups and consortia
Several websites under one login, each with its own knowledge, voice and assistant name. Talk to your account manager.
It re-reads the source to check it is still true.
The honest answer to how do you know it is not making things up is a process, not a promise.
Knowledge that keeps itself honest
Luna never refreshes a fact from memory. It re-reads the cited source and returns one of three verdicts: confirmed, changed with the evidence for you to approve, or unverifiable, which is flagged and never guessed. Anything a model extracted waits behind a human before Luna will use it.
It never says a destination is safe
Luna is forbidden from giving a safety opinion or stating what the Foreign Office advises. It shows the official FCDO status as a card and points the visitor to the FCDO’s own page. The data refreshes on a schedule.
It will never send your customer to a competitor
An absolute rule, with no exceptions: not the big online agents, not comparison sites, not when asked directly and not unprompted. Written after a live client’s chat once suggested one.
Luna
Travel assistant, online now
We need step-free access and a late flight home.
That is one for the team. I am connecting you now, with everything you have told me.
Sarah from the team joined
Hi, I am Sarah. I have got your notes here, let me sort those flights.
A HUMAN WHEN IT MATTERS
AI does the heavy lifting. Your team does the magic.
Luna handles the questions that fill your inbox. When a customer wants a person, the conversation passes to your team in one tap, with the whole chat already there. No repeating, no starting again, no ‘can I take your details’.
Live agent presence. Your team shows as available the moment they are at their desks, and Luna knows it.
One tap to take over, mid-conversation, with the entire thread on screen.
The customer repeats nothing. Everything they have already said is right there.
Luna holds the fort when nobody is free, and tells the customer honestly when a person will be back.
AN ASSISTANT FOR YOUR AGENTS TOO
Your team, with a copilot.
Inside the agent desk, Luna sits beside every reply. It suggests an answer, rephrases a rushed message or boils a long thread down to a sentence. Your agents stay in control. They just move faster, and sound better doing it.
Agent desk
3 waiting
PM
Priya M.
Online
MR
Marta Ruiz
Website chat · Handed over 2 minutes ago
Waiting on you
Thanks for picking this up. Before we book, how long is the transfer from Heraklion to the hotel?
Of course, let me check that now.
Also, can you arrange car seats? We have two little ones.
Luna suggested a reply
Draft, not sent
Hi Marta, the transfer from Heraklion to your hotel in Elounda is about 1 hour 15 minutes by road. I can add a private transfer with two child seats fitted, so you go straight from arrivals to the car. Shall I hold that with your booking?
Rephrase
Shorten
Warm up
Summarise thread
Luna never sends. You do.
Discard
Edit
Send reply
Luna copilot
THREAD SUMMARY
Family of four, Crete in October, half board. Travelled with you in 2024. Wants transfer time and two child seats before they confirm.
Updated as the thread grows
SAVED REPLIES
Transfer times and car seats
Deposit and balance dates
ATOL and what it covers
Changing a name on a booking
Copilot is optional
Switch it off for any conversation and Luna stays quiet.
Suggest a reply, drafted from your knowledge and the live thread.
Rephrase, shorten or warm up a message before it sends.
Summarise a long conversation so anyone can pick it up.
Saved replies for the twenty questions you answer every day, one click each.
A new starter in week one gives the same quality of answer as somebody with fifteen years behind them.
WHERE IT ALL LANDS
One desk for the whole team.
Every conversation, on every channel, in one place. See who is waiting, see who is online, jump into anything and pick up a thread somebody else started without asking the customer to explain themselves again.
Agent desk
SB
Waiting first
2 waiting
HW
Hannah Whitfield
08:02
Yes please, can we do a family room with sea view?
Waiting 12m
Website chat
DR
Dev Raichura
08:10
Do we need a visa for Vietnam in December?
Waiting 4m
Website chat
TB
Tom Bexley
07:52
That works, send the deposit link over.
Sophie has this
ML
Marie Lefèvre
23:14
Merci, je vais en parler à mon mari.
Answered by Luna
FR
ONLINE NOW
3 of 5
SB
Sophie Bright
Available
CR
Callum Reid
Available
PN
Priya Nair
On a call
HW
Hannah Whitfield
Website chat · Manchester · First time visitor
Open 17 min
Nobody has this yet
Luna handed it over 12 minutes ago · 3 can take it
Pick it up
Today
Is the Cape Verde half term deal still on? Two adults and two children.
Hannah · 07:58
Yes. Sal on 25 October, seven nights all inclusive from Manchester, £1,149 each.
Luna · 07:58
Yes please, can we do a family room with sea view?
Hannah · 08:02
Luna asked for a person · 08:03
Reply to Hannah…
Every conversation in one shared desk, not scattered across inboxes and personal phones.
See who is waiting and who on your team is online right now.
Every lead captured with the name, the email and the full conversation attached.
Pick up where anyone left off. Threads are shared, so a handover between agents costs the customer nothing.
LIVE THE SAME DAY
One snippet. Any website.
Paste a single line and Luna is on your site, in your colours, ready to talk. No developer, no rebuild, no waiting.
The widget goes on any website. The bookable search needs your Travelify booking engine, which is why Luna Chat is for Travelgenix customers for now.
index.html
Paste once, before the closing body tag
1
<script src='https://chat.travelify.io/widget-core.js' data-clientName='Bright Sun Travel'></script>
Copy
Works wherever you are
WordPress, Wix, Shopify, Duda or a site built by hand. If you can paste a line of code, Luna runs.
WordPress
Wix
Shopify
Duda
Any site
Your colours, your Luna
#00B4D8
Match Luna to your brand in a click. Light and dark are both built in, so it looks right on every site.
L
Luna
Travel assistant, online now
Light
Do you do Maldives in October?
We do. Late October is the best time to go.
Ask Luna anything
L
Luna
Travel assistant, online now
Dark
Do you do Maldives in October?
We do. Late October is the best time to go.
Ask Luna anything
EVERYTHING IN THE BOX
A lot more under the hood.
Capture every lead
When a customer leaves a name or an email, Luna saves it with the full conversation, so nothing slips through after hours.
Remembers the conversation
Close the tab and come back later. Luna picks up where you left off, so customers never repeat themselves.
Beautiful on mobile
Most travel browsing happens on a phone. Luna is built for the small screen first.
Typing and presence
Live typing dots and an online status, so a chat feels like a real conversation, not a form.
Honest by design
When Luna doesn’t know, it says so and offers a person, rather than inventing an answer.
No AI account to manage
You never touch an AI provider, an API key or a usage bill. We run the infrastructure centrally, so a busy month costs you nothing extra.
Built to feel instant
Answers stream in as Luna writes them, so a customer sees movement straight away rather than a blank pause. The engineering underneath keeps it fast and keeps it affordable.
Guides for the whole team
A setup guide for whoever installs it and a user guide for everyone who answers on it. Written, designed and short enough to actually read.
Set up by us
We build your Luna in your brand, load your knowledge and check it answers properly before it goes anywhere near a customer.
Chat stops being a cost nobody can justify.
The dashboard reports what happened, not what you hoped.
Conversations
Messages
Average duration
Handled by AI alone
Escalations
Visitor ratings
Quality scores
Top topics
Top pages
Busiest hour
Daily volumes
It does not report bookings or revenue. Luna Chat cannot yet attribute a booking to a conversation, and we would rather say so.
WhatsApp is on the way.
The same Luna, the same knowledge and the same handover to your team, in the app your customers already use. Talk to us if you want to be early.
Coming soon
Questions people ask
Will AI say something wrong about our holidays?
It answers from knowledge you approved, and it re-checks those answers against their sources on a schedule. Anything it cannot ground it flags rather than guesses.
Will it tell people to go and book on a big booking site?
No. It is under an absolute instruction never to name a competitor, asked or unasked.
What if someone asks whether a destination is safe?
Luna never gives a safety opinion. It shows the official Foreign Office status and points them at the FCDO page.
What if we have not got the staff to watch a chat window?
Luna handles the conversation on its own and only escalates when it should. Out of hours, a lead lands in your inbox by email.
Will it sound like us?
It uses your voice settings, your knowledge and your own name for the assistant. Customers need never see the word Luna.
Our customers use WhatsApp, not website chat. What then?
WhatsApp in the same inbox is coming soon. Website chat is live today.
We already have a chatbot. Why switch?
Ask it to plan a family holiday to Tenerife in October and see whether it produces a bookable search.
How do we know it is working?
Conversations, escalations, ratings, quality scores, top topics and busiest hours, in the dashboard.
We are a group and need consistency. How does that work?
Each member keeps their own brand, knowledge and voice under one platform. Talk to your account manager about a group arrangement.
Put Luna on your website.
See your own agency’s Luna answer real questions, produce a real search and hand over to your team. Contact your account manager to switch it on, or book a demo if you are new to Travelgenix.
Included on Ignite. £40 a month on Spark, £30 on Boost.