Help visitors plan their next trip, even when your team has gone home. Luna answers from your approved knowledge, prepares searches on your booking engine and brings in a person when they need one.
Your travel assistantIn your brand. From your knowledge.
Example
Visitor
We fancy a week in Corfu in June. Two adults, flying from Manchester.
Your assistant
Of course. Do you have dates in mind, or is there some flexibility?
Visitor
Either of the first two weeks would work. Somewhere close to the beach.
Sample conversation. No enquiry is sent.
The answer starts with your business
Your knowledge. In the conversation.
Your opening hours, specialisms and way of doing things belong in the answer. Give Luna the information your team would use, with your own questions and answers taking priority.
Illustrative trip brief. No live price or availability.
Make the enquiry useful
A good conversation. A useful search.
Luna gathers what the customer has told you and prepares a search on your own Travelify booking engine. Your engine returns the current options and prices.
Destination, dates, departure airport and party details carried into the search.
Board basis and star rating used when the customer mentions them.
Your suppliers, your prices and your checkout, on your website.
See who is waiting, pick up a conversation and use the context already gathered. Luna Copilot can help with a reply, while the decision to send stays with your agent.
The agent deskIllustrative team view
CONVERSATIONS
J
Family holiday enquiry
Can someone check the access?
Needs your team
M
A question about transfers
Conversation handled by Luna
Website chat
Your team's availability, in view
READY FOR A PERSONAccess needs a closer look.
Human handover
Customer
One of us uses a wheelchair. Could someone check the room and transfer access?
Your assistant
That needs a person to check the details. I'll pass your request to the team with our conversation.
The full conversation stays with the enquiry.
One shared desk.
Conversations, leads and team availability together, so a handover between colleagues keeps the context.
A little help with the reply.
Suggested answers, rephrasing, summaries and saved replies. Copilot can be switched off for a conversation.
Out of hours, still captured.
When a conversation needs your team, the lead can arrive by email with the thread attached.
Luna follows the visitor's language. When your team joins in, two-way translation lets an agent read and reply in English while the customer sees their own language.
Illustrative translated messages.
YOUR CUSTOMER SEES · Español
¿Puedo hablar con alguien sobre mi reserva?
Por supuesto. Pasaré tu consulta a nuestro equipo.
↔ The same conversation
YOUR AGENT SEES · ENGLISH
Can I speak to someone about my booking?
Of course. I'll pass your enquiry to our team.
Put Luna to work
Your brand. Ready for questions.
We help set up your Luna, load your knowledge and check how it answers. The widget installs with a snippet on your website and can use your name, colours and voice.
01
Share the knowledge.
Bring your website, common questions, opening hours and specialisms.
02
Make it yours.
Set the assistant name, brand colours and voice. Agree how your team will handle enquiries.
03
Try the real questions.
Test the things customers ask, fill any knowledge gaps and check the handover.
Website chat · available now
For Travelgenix customers. Included on Ignite and API Access.
WhatsApp · coming soon
Check the current rollout with your account manager.
Luna Chat is for Travelgenix customers and is included on Ignite and API Access. The widget can be installed on different website platforms; bookable search uses your Travelify booking engine. Ask your account manager to confirm your access and setup.
Your approved business knowledge, your website and your own questions and answers, alongside Travelgenix's maintained travel knowledge. Your own answers take priority. Readiness checks help you spot information that needs adding.
The knowledge process checks facts against their sources and flags information that needs attention. When Luna cannot ground an answer, it can say so and offer a person. Your team should review the knowledge and test the questions customers commonly ask.
Luna turns the conversation into a search on your Travelify booking engine, using details such as destination, dates, airport and party size. Your engine supplies the current results, prices and booking journey. It is your suppliers, your site and your checkout.
Luna can continue answering from its knowledge and collecting the enquiry. When a conversation needs your team out of hours, the lead is emailed with the conversation attached, so you have the context when you return.
What if someone asks whether a destination is safe?+
Luna points visitors to official FCDO travel advice and presents the official status rather than offering its own safety opinion. Travellers should check the relevant official advice for their circumstances.
Yes. You can use your own assistant name, brand colours, voice settings and knowledge. Luna supports conversations in the visitor's language, with two-way translation for the agent desk.
Website chat is available now. WhatsApp in the same inbox is listed as coming soon. Speak to the team about the current rollout before including it in your plans.
Groups can manage multiple websites under one login while keeping each member's brand, knowledge, assistant name and voice. Speak to your account manager about the arrangement for your group.
Try an example 
Luna ChatWatch the film2 min 5