Luna Chat
Luna does a lot more than
chat.
It answers your customers the second they ask, in their own language, using knowledge that is actually yours. It searches real holidays. It captures the lead. And the moment a customer needs a person, it hands the whole conversation to your team.
We call it Luna Chat, but it is more of an always-on member of staff.
coastandcotravel.co.uk
Coast & Co Travel
Your next escape, sorted
Ask us anything, any time. We’ll find your perfect trip.
Luna
Travel assistant, online now
EN
FR
DE
ES
Somewhere hot in October, under £700pp?
The Algarve is perfect in October, warm and much quieter. Two that fit your budget:
Albufeira · 7 nts
B&B, flights included
£649
See dates
Vilamoura · 7 nts
Half board, flights included
£689
Tell me more about Albufeira
Ask Luna anything…
THE SHORT VERSION
Eight jobs, one assistant.
Most chat tools do one thing. Luna covers the whole front desk, from the first question at midnight to the handover to your agent on Monday morning.
Answers, around the clock
Every question, every hour, including the ones that arrive at ten on a Sunday night.
Knows your business
Your opening hours, your specialisms, your favourite resorts, your own questions and answers.
Knows travel
A verified knowledge base of destinations, airports and transport sitting behind every answer.
Speaks their language
Your customer types in theirs. Your agent reads and replies in English. Neither sees the other.
Searches real holidays
Turns a sentence into a real search in your booking engine, with your prices and your suppliers.
Brings in your team
One tap and a human takes over, with the whole conversation already on screen.
Helps your agents reply
Drafts, rephrases, shortens and summarises, so your team moves faster and sounds better.
Captures every lead
A name, an email and the full conversation, saved, so nothing is lost after hours.
Overnight
Luna is answering
22:41
Is the Rhodes hotel adults only?
Answered
23:17
Can we add transfers to a booking?
Answered
01:52
Do you offer payment plans?
Lead captured
06:08
Which airport is closest to Kalkan?
Answered
Four conversations handled between closing and opening.
THE HOURS YOU CANNOT STAFF
Your customers browse at ten o’clock at night.
Travel research does not happen between nine and five. It happens on the sofa, after the kids are in bed, on a Sunday. In most travel businesses that enquiry sits unread until Monday morning, and by then the customer has asked somebody else. Luna answers it while they are still interested.
Every hour of every day, including weekends, bank holidays and the whole January booking peak.
No queue and no form. The answer arrives while the customer is still on the page thinking about it.
Nothing waits for Monday. Whatever Luna could not finish is sitting in your agent desk with the full thread attached.
One conversation at a time is not the limit. Luna handles as many as arrive, at once, without any of them feeling rushed.
IT KNOWS YOUR BUSINESS
Trained on you, not the whole internet.
Luna reads your website, your specialisms and your own questions and answers, then speaks for your agency. Your opening hours, your favourite resorts, the suppliers you love. When a customer asks, the answer sounds like it came from your team, because it did.
Luna readiness
yourtravel.co.uk · last scan 2 hours ago
Re-scans weekly
6
of 8
checks complete
WEIGHTED COVERAGE
80%
Eight checks, weighted by how much each one helps your customers get a real answer.
CHECKS
WEIGHT
STATUS
Homepage
Read in full 2 hours ago
3 pts
Scanned
Cruise specialists
Your specialism, read in full
2 pts
Scanned
Your own questions and answers
24 answers, always take priority
5 pts
Live
Show 3 more completed checks
Add next
Worth 4 points
Opening hours
+2 pts
So Luna can say when your team is back at their desks.
Deposits and balances
+2 pts
What you take up front and when the rest is due.
Add both
Next re-scan Monday at 06:00
16 of 20 points
Scans your site and turns each page into knowledge Luna can use.
A readiness score shows you exactly what to add next, across eight weighted checks.
Your own questions and answers, written by you, always take priority.
Re-scans on a schedule, so Luna stays current as your site changes.
Luna Brain
Knowledge base
30,412 records
FACT RECORD
TRF-04127
Updated 21 July 2026
Faro Airport (FAO) to Vale do Lobo
Private transfer, 25 minutes by road
DISTANCE
22 km
MODE
Road, private car
REGION
Algarve, Portugal
Checked against two independent sources
Source 1, confirmed
Airport operator transfer guide
Source 2, confirmed
Regional transport authority road data
Verified
Cleared for use in answers
Next check 25 July 2026
TRAVEL KNOWLEDGE, CHECKED TWICE
It knows your business. It also knows travel.
Reading your website teaches Luna about you. Luna Brain teaches it about travel. It’s a maintained knowledge base of destinations, airports and transport, and every fact in it is confirmed against two independent sources before Luna is allowed to use it. So when a customer asks which airport is closest, how long the transfer really takes or what a resort is like in October, the answer holds up.
Over 30,000 verified records covering destinations, travel knowledge and transport, growing every week.
Two independent sources for every fact, checked before it goes in.
Maintained weekly by our team, so the answers stay current without anyone touching your website.
Supplier detail read live, so what Luna tells a customer about a supplier is true today, not true on the day we built it.
When it doesn’t know, it says so and offers a person. Luna would rather hand over than guess.
TWO-WAY TRANSLATION, BUILT IN
One conversation. Two languages.
Your customer types in their language. Your agent reads and replies in English. Each side only ever sees their own. No copy and paste, no plugins, no thinking about it. And if your business runs in another language entirely, Luna localises with it. The chat, the knowledge and the answers, not just the translation layer.
Live translation
Spanish
French
German
Replay
What your customer sees
Español
Hola, ¿tenéis algo en Tenerife la última semana de octubre? Somos dos adultos.
22:41
Sí, dos opciones en media pensión esa semana. ¿Necesitáis también los traslados?
Rachel · 22:42
Sí, los traslados también. ¿Cuánto se tarda del aeropuerto a Costa Adeje?
22:44
Unos 75 minutos desde Tenerife Sur. Os envío las dos opciones esta tarde.
Rachel · 22:45
Escribe un mensaje
What your agent sees
English
Hi, do you have anything in Tenerife for the last week of October? Two adults.
Elena · translated from Spanish · 10:41 pm
Yes, two half board options that week. Do you need transfers as well?
Sent in Spanish · 10:42 pm
Yes, transfers too. How long does it take from the airport to Costa Adeje?
Elena · translated from Spanish · 10:44 pm
About 75 minutes from Tenerife South. I will send both options over this afternoon.
Sent in Spanish · 10:45 pm
Type your reply in English
Sends in Spanish
Translated both ways, automatically, as it is sent
No copy and paste, no plugins
Every message translated both ways, automatically, as it is sent.
Your agent never switches tools. They read English, they type English and the customer never knows.
The whole product localises, so an agency operating outside the UK gets Luna in its own language, not a translated wrapper.
Selling into a new country stops being a hiring decision and starts being a setting.
ONE OF THE THINGS IT DOES
Luna doesn’t just chat. It books.
Most chatbots wave goodbye the moment a customer is ready to buy. Luna reads what they actually asked for, then builds a real search straight into your booking engine. Same prices, same suppliers, same checkout. The customer never leaves the conversation.
WHAT THE CUSTOMER TYPED
Two of us fancy Crete for a week in May, ideally four star and half board.
THE SEARCH LUNA BUILT
DESTINATION
Crete
DATES
12 to 19 May
PARTY SIZE
2 adults
STAR RATING
4 star and up
BOARD BASIS
Half board
Building your search
2 of 9 results in
yourtravelsite.co.uk/search
Live results
Athina Palace, Hersonissos
4 star · Half board · 7 nights
£749
per person
Blue Bay Resort, Agia Pelagia
4 star · Half board · 7 nights
£812
per person
See all 9 results
Runs in your booking engine, on your site. Your prices, your suppliers, your checkout.
Understands destination, dates, party and budget from plain conversation.
Applies star rating and board basis filters when they’re mentioned.
Sends them to your live results, ready to book, on your own site.
Luna
Travel assistant, online now
We need step-free access and a late flight home.
That is one for the team. I am connecting you now, with everything you have told me.
Sarah from the team joined
Hi, I am Sarah. I have got your notes here, let me sort those flights.
A HUMAN WHEN IT MATTERS
AI does the heavy lifting. Your team does the magic.
Luna handles the questions that fill your inbox. When a customer wants a person, the conversation passes to your team in one tap, with the whole chat already there. No repeating, no starting again, no ‘can I take your details’.
Live agent presence. Your team shows as available the moment they are at their desks, and Luna knows it.
One tap to take over, mid-conversation, with the entire thread on screen.
The customer repeats nothing. Everything they have already said is right there.
Luna holds the fort when nobody is free, and tells the customer honestly when a person will be back.
AN ASSISTANT FOR YOUR AGENTS TOO
Your team, with a copilot.
Inside the agent desk, Luna sits beside every reply. It suggests an answer, rephrases a rushed message or boils a long thread down to a sentence. Your agents stay in control. They just move faster, and sound better doing it.
Agent desk
3 waiting
PM
Priya M.
Online
MR
Marta Ruiz
Website chat · Handed over 2 minutes ago
Waiting on you
Thanks for picking this up. Before we book, how long is the transfer from Heraklion to the hotel?
Of course, let me check that now.
Also, can you arrange car seats? We have two little ones.
Luna suggested a reply
Draft, not sent
Hi Marta, the transfer from Heraklion to your hotel in Elounda is about 1 hour 15 minutes by road. I can add a private transfer with two child seats fitted, so you go straight from arrivals to the car. Shall I hold that with your booking?
Rephrase
Shorten
Warm up
Summarise thread
Luna never sends. You do.
Discard
Edit
Send reply
Luna copilot
THREAD SUMMARY
Family of four, Crete in October, half board. Travelled with you in 2024. Wants transfer time and two child seats before they confirm.
Updated as the thread grows
SAVED REPLIES
Transfer times and car seats
Deposit and balance dates
ATOL and what it covers
Changing a name on a booking
Copilot is optional
Switch it off for any conversation and Luna stays quiet.
Suggest a reply, drafted from your knowledge and the live thread.
Rephrase, shorten or warm up a message before it sends.
Summarise a long conversation so anyone can pick it up.
Saved replies for the twenty questions you answer every day, one click each.
A new starter in week one gives the same quality of answer as somebody with fifteen years behind them.
WHERE IT ALL LANDS
One desk for the whole team.
Every conversation, on every channel, in one place. See who is waiting, see who is online, jump into anything and pick up a thread somebody else started without asking the customer to explain themselves again.
Agent desk
SB
Waiting first
2 waiting
HW
Hannah Whitfield
08:02
Yes please, can we do a family room with sea view?
Waiting 12m
Website chat
DR
Dev Raichura
08:10
Do we need a visa for Vietnam in December?
Waiting 4m
Website chat
TB
Tom Bexley
07:52
That works, send the deposit link over.
Sophie has this
ML
Marie Lefèvre
23:14
Merci, je vais en parler à mon mari.
Answered by Luna
FR
ONLINE NOW
3 of 5
SB
Sophie Bright
Available
CR
Callum Reid
Available
PN
Priya Nair
On a call
HW
Hannah Whitfield
Website chat · Manchester · First time visitor
Open 17 min
Nobody has this yet
Luna handed it over 12 minutes ago · 3 can take it
Pick it up
Today
Is the Cape Verde half term deal still on? Two adults and two children.
Hannah · 07:58
Yes. Sal on 25 October, seven nights all inclusive from Manchester, £1,149 each.
Luna · 07:58
Yes please, can we do a family room with sea view?
Hannah · 08:02
Luna asked for a person · 08:03
Reply to Hannah…
Every conversation in one shared desk, not scattered across inboxes and personal phones.
See who is waiting and who on your team is online right now.
Every lead captured with the name, the email and the full conversation attached.
Pick up where anyone left off. Threads are shared, so a handover between agents costs the customer nothing.
LIVE THE SAME DAY
One snippet. Any website.
Paste a single line and Luna is on your site, in your colours, ready to talk. No developer, no rebuild, no waiting.
index.html
Paste once, before the closing body tag
1
<script src='https://chat.travelify.io/widget-core.js' data-clientName='Bright Sun Travel'></script>
Copy
Works wherever you are
WordPress, Wix, Shopify, Duda or a site built by hand. If you can paste a line of code, Luna runs.
WordPress
Wix
Shopify
Duda
Any site
Your colours, your Luna
#00B4D8
Match Luna to your brand in a click. Light and dark are both built in, so it looks right on every site.
L
Luna
Travel assistant, online now
Light
Do you do Maldives in October?
We do. Late October is the best time to go.
Ask Luna anything
L
Luna
Travel assistant, online now
Dark
Do you do Maldives in October?
We do. Late October is the best time to go.
Ask Luna anything
EVERYTHING IN THE BOX
A lot more under the hood.
Capture every lead
When a customer leaves a name or an email, Luna saves it with the full conversation, so nothing slips through after hours.
Remembers the conversation
Close the tab and come back later. Luna picks up where you left off, so customers never repeat themselves.
Beautiful on mobile
Most travel browsing happens on a phone. Luna is built for the small screen first.
Typing and presence
Live typing dots and an online status, so a chat feels like a real conversation, not a form.
Honest by design
When Luna doesn’t know, it says so and offers a person, rather than inventing an answer.
No AI account to manage
You never touch an AI provider, an API key or a usage bill. We run the infrastructure centrally, so a busy month costs you nothing extra.
Built to feel instant
Answers stream in as Luna writes them, so a customer sees movement straight away rather than a blank pause. The engineering underneath keeps it fast and keeps it affordable.
Guides for the whole team
A setup guide for whoever installs it and a user guide for everyone who answers on it. Written, designed and short enough to actually read.
Set up by us
We build your Luna in your brand, load your knowledge and check it answers properly before it goes anywhere near a customer.
WhatsApp is on the way.
The same Luna, the same knowledge and the same handover to your team, in the app your customers already use. Talk to us if you want to be early.
Coming soon
Put Luna on your website.
See your own agency’s Luna answer real questions, search real holidays and hand over to your team. We will set it up in your brand.
Luna Chat is part of every plan