A cancellation deadline marks a cut-off within the applicable cancellation policy. Expedia Rapid’s documentation describes penalty windows and non-refundable dates, using timestamps with timezone offsets. Read the full policy rather than extracting a date without its time or conditions. Source: Expedia Group: cancellation policies

An illustrative check

If an offer displays a deadline with a timezone offset, retain that exact timestamp in the booking record. Have the supplier clarify anything ambiguous before translating it into customer instructions. This avoids silently replacing the supplied time with your office’s local time.

Record what changes at the deadline, such as the stated penalty, and whether other restrictions also apply. One cut-off may not explain the entire cancellation policy.

Keep rights and operations separate

Supplier terms are not the whole legal position. UK package travellers have statutory termination rights in specified circumstances under regulation 12 of the Package Travel Regulations. Check the applicable rights when deciding a customer’s entitlement. Source: GOV.UK: Package Travel Regulations, regulation 12

For day-to-day handling, assign an owner and record the customer’s request time. This gives the team a clear basis for following up the cancellation without treating the request itself as a completed supplier action.

Written and updated by Travelgenix. Sources checked on 16 October 2026. Worked examples and checklists are editorial illustrations and recommendations, not customer results.