The Travel Trust Association, or TTA, is part of The Travel Network Group. Its membership proposition uses a trust-account approach to customer money and combines this with services for travel businesses. It is a specific membership arrangement, so its name should be read alongside the terms applying to the business and booking. Source: The Travel Network Group: Travel Trust Association

Follow the money through a booking

Ask for a worked explanation of when customer money enters the trust account, how suppliers are paid and when your earnings become available. Include a cancellation and a refund in the discussion. This helps you judge the process against your cash-flow needs before joining.

Check the protection in writing

Request the current protection terms, the member details and the process for reporting a problem. For a booking with flights, ask separately whose ATOL covers it and what documents must be issued. Keeping the answers together makes the protection easier to explain accurately.

Written and updated by Travelgenix. Sources checked on 16 October 2026. Practical checks are Travelgenix editorial guidance.