Airport parking and a lounge visit can be useful additions to a holiday, provided they fit the journey your customer is taking. A convenient-looking car park can be awkward for the wrong terminal. The lounge visit can disappoint if the family cannot enter or has little time to use it. Check suitability before treating these extras as a quick addition to the basket.

Your starting point is the flight booking and the travelling party. Confirm the airport, terminal and local departure and return dates, then ask how the customer intends to reach the airport. Keep parking entry and exit times separate from the flight times. Those details give you a better basis for choosing a product than its headline price alone.

Match parking to the arrival and return journey

Read the service description closely enough to explain what the customer will do when they arrive. Establish whether they park their own car, use a transfer bus or hand over their keys at a meeting point. Check the address and terminal served. "Airport parking" is a category, not a set of arrival instructions.

Work backwards from the airline's required check-in arrangements when discussing timing. Allow for the selected parking service's instructions and transfer process rather than applying one allowance to every airport. Ask about luggage, children or access requirements that affect the journey between car and terminal. Confirm any requirement the product description does not answer.

Review the return separately, particularly if the flight lands after midnight. The parking exit may fall on a different date from the aircraft's departure abroad. Record the booked exit time and explain how an overstay is handled under the chosen terms. A customer should not discover that detail at the exit barrier.

Heathrow's official parking FAQs state that extra time beyond the booked date or time is charged at the daily rate. They also describe extending a booking before its stay has ended. That is a specific official Heathrow policy, not a promise about every car park sold through an agency. Check the conditions attached to the actual product and booking channel.

Choose a lounge the customer can reach and use

Confirm the lounge's terminal and location against the flight. Check whether it sits before or after security and whether the traveller's route gives them access. Holiday Extras explains that customers need to check in first because most of the lounges it offers are after security. Use the location and entry instructions for the selected lounge when planning the visit.

Check opening hours and the booked entry period against the customer's flight. Explain when the visit starts and how long the selected booking allows. Leave room in the plan for reaching the gate. Selling a longer stay doesn't mean the customer should miss boarding to use it.

Ask for children's ages instead of assuming every lounge accepts the whole family. No1 Lounges' FAQs welcome children in several of its lounge brands but exclude guests under 12 from Clubrooms. That difference exists within one operator's range. Apply the rules of the actual lounge rather than the airport or operator name alone.

Describe the inclusion you are selling

Check what the booking includes and separate it from optional purchases. Food, drinks or other facilities should be described using the product information for that location. Avoid using a photograph of one lounge to imply that every lounge has the same facilities. If a requirement matters to the customer, get a specific answer before presenting it as included.

Read conditions that depend on where the booking was made. No1 Lounges, for example, says its guaranteed delay cover applies to direct bookings and excludes third-party bookings. An agency should not copy that benefit from a consumer page into its own offer without checking its selling arrangement. The same care belongs in emails and booking documents.

Make the total price and any restrictions visible before the customer commits. Check amendment, cancellation and no-show conditions for the chosen product. If the customer needs flexibility, compare the applicable options rather than assuming a more expensive product is flexible. Keep the accepted conditions with the booking record.

Check the confirmation as carefully as the search

After booking, compare the confirmation with the customer's requirements. Check the product name, terminal, party details and relevant dates and times. For parking, verify the vehicle information required by the provider and the instructions for arrival. A successful payment is only one part of checking that the right service has been arranged.

Travelgenix's airport parking and lounges solution supports selling airport extras independently or alongside a flight or holiday at checkout. Use the same suitability checks in either route. When you set up the customer journey, follow one product through search, selection and confirmation. Check that the details needed on arrival remain visible throughout.

Make the supplier's reference and contact route easy to find in the customer's booking documents. Include the actual meeting point or lounge location and any instruction the provider requires. Open the delivered version on a phone. The customer may be reading it while standing beside the car or looking for the lounge entrance.

Recheck the extras when the flight changes

A flight amendment should trigger a review of related airport services. Check whether the new terminal, departure time or return date still fits each booking. Follow the supplier's amendment route and retain its confirmation. Updating the main itinerary alone should not be treated as evidence that every extra has changed.

Give unresolved amendments an owner before you issue revised instructions. Tell the customer which services are confirmed and which still need a response. If a product no longer fits, explain the verified alternatives and applicable terms. Keep the decision with the booking so another adviser can pick it up without guessing.

Five checks before selling airport extras

1. Confirm both flight dates and terminals before searching for parking or a lounge.

2. Explain the parking arrival process and book an appropriate entry and exit period.

3. Check lounge access, opening hours and each child's eligibility against the selected product.

4. Verify benefits and change conditions for your booking channel before describing them.

5. Review one completed confirmation on a phone and resolve any missing arrival instruction.