Accounts receivable are unpaid amounts owed by customers for goods or services already provided on credit. They are recorded as an asset. An ageing report groups outstanding invoices by how long they have been unpaid, making it easier to identify balances that need attention. Source: Xero: Accounts receivable

Keep the next action visible

For an unpaid invoice, record the amount, due date, contact and agreed follow-up. Check for a dispute or an unmatched receipt before sending another reminder. This gives the team a reasoned next step and helps avoid chasing a payment already received.

Separate expectations from receipts

Feed expected collection dates into the cash forecast and flag amounts whose timing is uncertain. Ask the accountant how advance booking balances should appear in the accounts. This keeps a list of money expected from customers from being mistaken for cash already available.

Written and updated by Travelgenix. Sources checked on 19 October 2026. Practical advice and examples are Travelgenix editorial guidance.