Protected Trust Services, or PTS, provides membership services for travel businesses. Its offer combines trust-account services with an online platform for bookings and business administration. PTS also describes ATOL-related services within its wider offer. Its commercial service role is distinct from the CAA’s role as regulator. Source: Protected Trust Services: About us

Understand the money process

Ask for the current terms and a demonstration showing receipt of customer funds, supplier payments, refunds and release of earnings. Use an example that matches your business. This helps you assess the practical effect on administration and cash flow.

Confirm the route for flights

If you plan to sell flights or flight-inclusive packages, ask which ATOL arrangement would apply to your operation and what approval is required. Keep that answer separate from the general membership description. It gives you a clearer basis for planning the business and its customer documents.

Written and updated by Travelgenix. Sources checked on 16 October 2026. Practical checks are Travelgenix editorial guidance.