LUNA TRAVEL
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From booking confirmed to welcome home. In your brand.
Follow the journey from booking to return home. Explore the portal, see who prepares each part and use the first-booking checklist before sharing access.
Send access
Seaside Travel portal
Booking SEA-10422
Sarah Bennett · 2 travellers
Dubai · 17 to 24 Oct
SIGN-IN LINK
app.seasidetravel.co.uk/t/…
Preview
Copy link
Email it
Send it by email or message, print it in the ticket wallet, or show the QR at the desk.
Booked
Sent
Opened
Travelled
Four moments. One link.
01
Booking made
On Travelify the trip builds itself: flights, hotels, dates, travellers. Off Travelify, you build it in the Trips builder.
02
Access sent
One click makes a sign-in link and a QR code. Preview it, then send it or show it at the desk.
03
Trip in pocket
They tap, the reveal shows their trip, and one more tap puts it on their home screen with your logo.
04
Home again
The cover says welcome home, the app asks for a review, and your Where next ideas lead.
One clean portal for everything you do.
Overview, Send access, Travellers, Messages and Broadcast, Flights, Reviews, Trips, Trip pages, Documents and App branding. Everything the agency does, in one place, signed in from Travelgenix Control.
Travellers: who has access, who has opened the app, last seen
Flights: live status across upcoming departures
Trips: the manual itinerary builder for off-Travelify bookings
Overview
Seaside Travel portal
Travellers
24
Opened the app
19
Departures next 30 days
6
Pending invites
3
QUICK ACTIONS
Send access
Travellers
Messages
Broadcast
Flights
Reviews
Trips
Trip pages
Documents
App branding
Prepare your first traveller journey.
Connect your branding. Write your Before you travel default. Send your first access. Curate a few Where next ideas. On Travelify there is no data entry, because the trips build themselves from the bookings.
A readiness view shows what is done and what is missing
Travelgenix sets you up, and can step in to help
Agree your launch date after checking readiness
Set-up
Seaside Travel
Connect your branding
Done
Write Before you travel default
Done
Send your first access
Today
Curate Where next ideas
This week
Invite the team
This week
On Travelify, or not.
For Travelify-connected agencies the traveller’s real booking loads live: flights with terminals and times, hotels with stay dates, passengers, extras. Nothing typed by anyone, and kept in sync as bookings change.
For everything else, the portal’s Trips builder creates a manual itinerary, and access is sent the same way. Luna Travel is for Travelgenix customers, and the Travelify connection is the cross-sell into the wider platform.
On Travelify: trip details load from the booking
Off Travelify: prepare a manual itinerary in the Trips builder
Two bookings
ON TRAVELIFY
Dubai · flights, hotel, transfers, travellers
Built itself from the booking
MANUAL TRIP
Lake District · hotel and rail
Built in the Trips builder in a few minutes
Your first-booking launch checklist
Start with one representative booking and an agreed launch date. A useful pilot covers the booking data, your team’s preparation and the traveller’s experience. The steps below are our recommended checks, not a promise that every agency will launch within a fixed number of days.
Agree where the trip data comes from
For a connected Travelify booking, check the imported travellers, dates and booked services against the booking record. For a manual trip, check the itinerary entered in the portal. Write down who will maintain any manually entered information so a change has a clear owner.
Prepare the content your agency controls
Set your app name, logo, colours and welcome message. Review the Before you travel default, add any booking-specific advice and upload the correct documents. Open the preview before you send access. This catches a branding or document mistake while your team can still correct it.
Check the traveller’s route in
The documented Send access flow creates a sign-in link and QR code. Use an agreed demonstration booking to check the link, the trip shown and the home-screen instructions on the devices your customers use. Keep demonstration records separate from real customer information.
Test service and the return home
Send a message in the agreed test journey and check both the traveller view and the agency read state. Decide who watches the inbox and how urgent issues reach the team. Review your post-trip prompt and Where next links so they lead to the right person or page.
What to bring to your setup conversation
Bring your branding, an example of your current itinerary, the documents you normally send and the way your team handles changes. Say which bookings come through Travelify and which need manual preparation. Those details let the team discuss the relevant setup and responsibilities.
Ask your account manager to confirm access, plan scope and timing for your agency. For a consortium or multi-branch business, also review the agency-group setup: it describes separate branding, travellers and content for each agency.
Know what the app is doing
The product documentation describes messages being read inside the app and documents being available offline. Check those behaviours in your pilot and agree an urgent-contact route. Avoid promising an immediate phone notification simply because a message has been sent.
Continue with trip-page preparation or the traveller app.
Sources and review
Reviewed 20 October 2026. Product descriptions on this page are based on the linked official documentation. Examples and recommended checks are labelled in the text.
Questions people ask
How long does it take to send access?
One click in the portal makes the link and the QR code. Preview it, then send it or show it at the desk.
What do we have to set up?
Your branding, a Before you travel default, and a few Where next ideas. On Travelify the trips build themselves.
We are not on Travelify. Can we still use it?
Yes. The portal’s Trips builder supports manual itineraries. Confirm the data and workflow for your bookings during setup.
How do agents sign in?
From the Travelgenix Control dashboard, with single sign-on. Agencies without Control get a one-time sign-in link.
See the whole journey in your brand.
Luna Travel is live for Travelgenix customers. Contact your account manager to add it to your plan, or book a demo if you are new to Travelgenix.
More about Luna Travel