LUNA TRAVEL
Overview
The traveller app
Trip pages
Messaging and service
Your brand
After the trip
For groups
How it works
LUNA TRAVEL
EARLY ACCESS
One tap from you, all holiday long.
Two-way messaging between traveller and agency, with read receipts back to you and unread badges for them. Broadcast one message to many. Documents uploaded per booking, in their pocket. Every answer without a phone call, and every message with your name on it.
9:41
S
Seaside Travel
Sam · replies in the app
S
Morning Sarah. Your transfer is confirmed, the driver will meet you at arrivals with a board.
Read 09:12
Brilliant, thank you. Which terminal are we at Manchester?
S
Terminal 2. It is on your flight page too, with the live status.
Delivered · 09:14
Message Seaside Travel
Both ends of the conversation.
You write from your portal. They read and reply in the app. Read receipts come back to you, so you know the transfer details landed. Unread badges nudge them when there is something new.
Messages appear in the app. They see them when they open it, which is exactly where the documents, the flights and the answers already are.
Read receipts for you, unread badges for them
The whole thread from both ends, in your portal
Your name on every message, not a supplier’s
Messages
Seaside Travel portal
Sarah Bennett · Dubai · 17 Oct
Terminal 2. It is on your flight page too…
Read
The Okafor family · Crete · 2 Nov
Your balance is paid, thank you. Docs are in the app.
Read
Priya Nair · Santorini · 9 Nov
Any chance of a late checkout on the last day?
Unread
One message to everyone who needs it.
Storm at the airport, strike on the trains, a change at the hotel: write it once and send it to every traveller it affects. Each of them gets it in their app under your name, and you see who has read it.
Pick travellers by trip, date or destination
Read state per traveller
Their reply comes back as a normal message
Broadcast
Seaside Travel portal
TO · travellers departing today
Storm warning at Manchester this afternoon. Please check your flight page before you leave home. We are watching it too.
Send to 6 travellers
Preview
Sarah Bennett
Read 12:04
The Okafor family
Read 12:06
Tom Reilly
Delivered
Tickets in their pocket, not in an inbox.
Upload tickets, vouchers, transfers and insurance per booking from your portal. Travellers get them in the app, organised by trip, with the product’s own promise: tickets and documents, even offline. No more searching an inbox at the airport on hotel wifi.
Uploaded per booking, organised by trip
Tickets and documents, even offline
Never another request to resend
9:41
S
Seaside Travel
Documents · Dubai
E-tickets
PDF · 2 passengers
Hotel voucher
Atlantis The Palm · 7 nights
Transfer voucher
Private car · meet and greet
Travel insurance
Policy document
Uploaded by Seaside Travel. Kept for offline.
Questions people ask
Do messages pop up on their phone?
Messages appear in the app, with an unread badge, when they open it. Nothing separate is sent to their phone. The app is where the flights, documents and answers already are.
Can we message everyone at once?
Yes. Broadcast sends one message to every traveller it affects, under your name, and shows you who has read it.
Can they reply?
Yes. It is two-way. Their reply lands in your portal as a normal message.
Where do the documents come from?
You upload them per booking from your portal. They appear in the app organised by trip.
Every answer without a phone call.
Luna Travel is at early access for Travelgenix customers. Contact your account manager to add it to your plan, or book a demo if you are new to Travelgenix.
More about Luna Travel