LUNA CHAT
LIVE
It answers from what you know, not what the internet thinks.
Your opening hours, your deposit terms, your ATOL number, the operators you book and the things only your team knows. Luna answers from knowledge you approved, tracks which answers earn their keep, and tells you what it could not answer.
Luna Brain
this week
Knowledge gaps
3
to approve
Review due
5
re-check
Low quality
1
conversation
TOP KNOWLEDGE · uses this month
Deposit and balance terms
41
Opening hours and out of hours
37
ATOL and ABTA protection
22
Operators we book
18
Your policies
Your hours
Destinations
Train Luna on your own website.
Train Luna scans pages from your own website and turns them into knowledge. Everything it proposes is written as a draft that you approve before Luna will use it. Nothing a model extracted goes live on its own.
Each item is injected into the conversation as an authoritative fact when it is needed
Usage is tracked, so you can see which answers earn their keep
Deterministic data from a connector publishes itself; model-extracted data waits for you
Train Luna
coastandcotravel.co.uk
Pages scanned
24
Knowledge proposed
9 drafts
Approved by you
7
Awaiting review
2
DRAFT · from /booking-conditions
A deposit of £150 per person secures the booking. The balance is due 12 weeks before departure.
Approve
Edit
The questions it could not answer become the next thing it learns.
When Luna could not answer well, the question is written to a gaps list with a suggested answer for you to approve. Finished conversations are scored against a rubric, so poor answers surface instead of disappearing.
You review it all in one Luna Brain screen: gaps, low-quality conversations, top knowledge and a review-due queue.
Gaps detected automatically, never silently dropped
Quality scoring over finished conversations
One screen for everything that needs a human
Knowledge gaps
3 to approve
Is there parking near the office?
Suggested: Yes, free for two hours in the car park behind the shop.
Can a cot be added to the room?
Suggested: Yes, on request, free of charge at most hotels.
Do you book cruises?
Suggested: Not currently. We can refer you.
Two kinds of knowledge. Both honest about where they came from.
Your own knowledge
Yours, written or approved by you, separate from everyone else’s. Luna answers with it as authoritative fact.
The Travelgenix destination library
Editorial content about destinations, airports and travel, maintained by Travelgenix. It is a library, not something Luna researches live.
What Luna will not do
It will not invent a fact it cannot ground, and anything a model extracted waits behind your approval before Luna will use it.
Questions people ask
Where does Luna get its answers?
From your own approved knowledge first, and from the Travelgenix destination library for the places you sell. Never from the open internet.
Do we have to write everything ourselves?
No. Train Luna scans your own website and proposes knowledge as drafts. You approve what goes live.
What if it gets asked something it does not know?
The question lands in a gaps list with a suggested answer. Approve it and the gap is closed for the next customer.
Who owns the knowledge?
You do. Your knowledge is yours and separate from every other client’s.
Put what your team knows to work.
Luna Chat is live for Travelgenix customers. Contact your account manager to switch it on, or book a demo if you are new to Travelgenix.
More about Luna Chat