LUNA CHAT
LIVE
Not a chatbot. A travel expert that knows your business.
It holds a real conversation, works out what the visitor actually wants, answers from knowledge you approved and replies in their language. Every answer ends with an easy next tap.
Coast and Co Travel
Luna · online now
Somewhere hot in October with a toddler, under £700pp?
L
Lovely. Which airport would you fly from, and how flexible are your dates?
Manchester, second half of October
L
The Algarve and Tenerife both work: short flights, warm in October and easy with a little one. Shall I search the Algarve first?
Algarve, Portugal
Warm in October. A short flight from Manchester and easy with a little one.
See what is live
Search the Algarve
Tenerife instead
Tell me about kids’ clubs
Your knowledge
Any language
A next step
It never asks you twice.
Luna keeps a hidden, structured trip brief of everything the visitor has said: destination, dates, flexibility, party size including child ages, board basis, budget and airport. The conversation moves forward rather than in circles.
The prompt has a concierge rule. It goes deeper rather than giving a shallow answer and stopping.
A quick question gets a quick answer; a developing conversation keeps its thread
Follow-up pills on every answer, so the visitor never faces a blank box
The brief is what your agent inherits if the conversation is handed over
Trip brief
updated as they talk
Destination
Algarve or Tenerife
Dates
17 to 24 October, flexible by 3 days
Party
2 adults, 1 child aged 2
Airport
Manchester
Board
Bed and breakfast or half board
Budget
Under £700 per person
Filled in from the conversation. Nothing re-asked.
Rich answers, not walls of text.
Luna renders structured cards inside the conversation. It looks like a product, and each card is a step towards a search.
Destination cards
Temperature, flight time, a short description, tags and a one-tap link into search.
Weather cards
Twelve-month climate, live conditions and a forecast.
Location cards
A map for airports and attractions.
Quick reply pills
Easy next taps on every answer.
Booking lookup
A visitor retrieves an existing booking through an inline form in the chat.
Short answers, long threads
A quick question gets a quick answer. A developing conversation keeps its thread.
It speaks the visitor’s language. All of them.
Luna detects the visitor’s language and replies in it throughout, switching if they switch. Your knowledge base stays in English and is translated naturally, without ever mentioning that it is translating.
Your agent reads the thread in English when it is handed over
Voice input, so a visitor can talk rather than type
Coast and Co Travel
Luna · en ligne
Bonjour, vous faites les Canaries en novembre ?
L
Oui, tout à fait. Novembre est idéal à Tenerife : il fait encore 24 degrés et les vols sont courts. Vous partiriez de quel aéroport ?
Manchester
Londres
Voir les dates
Detected: French. Knowledge base: English.
Questions people ask
Is it a decision tree?
No. It holds a real conversation, works out destination, dates, party, budget and airport as you talk, and keeps a trip brief so it never asks twice.
Which languages does it speak?
It detects the visitor’s language and follows it, switching if they switch. The knowledge base is written once, in English.
What happens when it does not know?
It answers from your approved knowledge. Where it cannot answer well, the question is written to a gaps list with a suggested answer for you to approve.
Can visitors speak instead of type?
Yes. Voice input is built in. Luna replies in text.
See it answer your customers.
Luna Chat is live for Travelgenix customers. Contact your account manager to switch it on, or book a demo if you are new to Travelgenix.
More about Luna Chat