LUNA CHAT
LIVE
Every member keeps their own voice. You keep one platform.
Consortia, multi-branch agencies and franchises can hold several websites under one login and switch between them. Each site keeps its own brand, its own knowledge, its own assistant name and its own booking engine.
Switch company
one login, every site
Coast and Co Travel
coastandcotravel.co.uk · Marina
Active
Northern Escapes
northernescapes.co.uk · Nell
Harbour Holidays
harbourholidays.co.uk · Skye
Peak District Travel
pdtravel.co.uk · Ivy
Illustrative names. Each site has its own knowledge, brand and booking engine.
Own brand
Own knowledge
Own name
Built for the people who serve many.
Consortia and groups
“We cannot staff live chat for all of our members. They all need it.” Luna answers for every member site from that member’s own knowledge, and only escalates when it should.
Multi-branch agencies
“Every branch answers differently. Nobody sees the enquiries that never became a phone call.” One approved knowledge base, one inbox and every enquiry visible.
Franchises
“Our franchisees need the brand protected.” Central control of the voice, the knowledge and the guardrails, with each site keeping its own name and local detail.
Consistency without sameness.
Own brand
Each site has its own colours, logo and assistant name.
Own knowledge
Each site answers from its own approved knowledge, kept separate from every other site’s.
Own booking engine
Each site’s bookable search runs on its own Travelify booking engine and App ID.
Shared guardrails
The Foreign Office rule, re-verification and the no-competitor rule apply everywhere, without anyone configuring them.
Set up with you, not left to you.
A readiness score on every dashboard shows exactly what is done and what is missing, with a shortcut to each. Travelgenix staff can open a member’s account to help them, and new sites are provisioned by Travelgenix rather than by hand.
Group and consortium arrangements are agreed with your account manager rather than picked off a price list.
Readiness score per site
Travelgenix can step into any account to help
Provisioned by Travelgenix, not by hand
Readiness
Northern Escapes
Knowledge approved
Done
Brand and assistant name
Done
Booking engine connected
Done
Team invited
2 to go
Widget installed
Not yet
Questions people ask
We are a group and need consistency. How does that work?
Each member keeps their own brand, knowledge and voice, under one platform, with the same guardrails applied everywhere.
Can one person look after several sites?
Yes. Several websites sit under one login with a company switcher, and each keeps its own knowledge and inbox.
Do our members have to be on Travelgenix?
For now, yes. The bookable search runs on each site’s own Travelify booking engine, so Luna Chat is for Travelgenix customers while it proves itself.
How is a group priced?
Talk to your account manager. Group and consortium arrangements are agreed case by case.
Talk to us about your group.
Group and consortium arrangements are agreed with your account manager. If you are new to Travelgenix, book a demo and we will start there.
More about Luna Chat